Customer Claims Consultant

3 weeks ago

Adelaide, Australia ROBERT WALTERS AUSTRALIA Full time

Multiple opportunities available for individuals passionate about Customer Service, with a genuine desire to start their career in the banking industry. In this role, you will be first point of contact for customers lodging and processing claims and assisting with general customer enquiries. You will engage with customers through various communication channels, providing answers and knowledge to help customers better understand their insurance. As a key team member, you will contribute to ongoing improvement efforts and ensure every customer interaction is a positive and seamless experience

Your duties will include:

- Managing inbound and outbound claims related calls.
- Lodging and processing customer claims, accurately and efficiently.
- Assisting customers in submitting claims, providing them with the necessary forms, and explaining the claims process.
- Resolve customer concerns or complaints related to policies, claims, or premiums in a professional and empathetic manner.
- Achieve agreed key performance measures

Essential in this role:

- Experienced in a customer service environment, where you have serviced customers either over the phone or face to face
- Excellent communication skills both written and verbal
- Experience in a claim’s role will be highly regarded
- Patience and Empathy is your key to success in this role

Key Requirements:

- 38 hours per week working between Monday- Sunday, anywhere from 7.30am-9pm on a rotational roster.
- Must be able to pass a National Police History Check and 2 Referee Checks
- Role is located in Adelaide CBD
- Must be able to commit to full time hours on an initial 6-month contract.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Annie Harris on 08 82163528 for a confidential discussion.

About the job

Contract Type: Perm

Focus: Call Centre

Industry: Call Centre and Customer Service

#J-18808-Ljbffr

  • Claims Consultant

    1 week ago

    Adelaide, South Australia NTI Ltd Full time $90,000 - $120,000 per year

    We're looking to bring on a Claims Consultant to provide exceptional service to our customers in their time of need.What is involved?You'll listen to understand our customer's unique needs and manage claims through their broker to get our clients back on the road as quickly as possible after an accidentYou'll be the main point of call for our customers on...

  • Claims Consultant

    17 hours ago

    Adelaide, Australia Allianz Australia Full time

    **Claims Consultant - Club Marine | Multiple locations (QLD, WA, NSW, SA)** - **Full-time permanent opportunity with great staff benefits**: - **Hybrid and Flexible working arrangements** Club Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and a ‎member of ‎the ‎Global Allianz Group.‎ When you work at Allianz,...

  • Claims Consultant

    1 week ago

    Adelaide, Australia Marsh Full time

    We are seeking a talented individual to join our **Echelon**Claims**team at **Marsh**. This role will be based in our **Adelaide**office. This is a hybrid role that has a requirement of working at least three days a week in the office. The Claims Consultant will provide superior and professional claims service to Echelon Claim Services Customers and...

  • Claims Consultant

    2 weeks ago

    Adelaide CBD, Australia Marsh Full time

    **Claims Consultant** **What can you expect?** **JLT Risk Solutions Pty Ltd** are a standalone business unit within the Marsh Pacific overarching business that enjoys a 95% market share cross Australia. We’ve developed a unique method to provide risk financing and management solutions for Local Government clients. JLT works with mutual funds and...

  • Customer Claims Consultant

    2 weeks ago

    Greater Adelaide Area, Australia Robert Walters Full time $60,000 - $80,000 per year

    You will play a key role in supporting the team by helping individuals through the claims process with compassion and efficiency. As the first point of contact, you'll handle inquiries, gather documentation, liaise with stakeholders, and ensure claims are processed accurately. Success in this role comes from clear communication, patience under pressure,...

  • Claims Consultant

    2 days ago

    Adelaide - Frome, Australia Marsh McLennan Full time $60,000 - $90,000 per year

    Company:MarshDescription:We are seeking a talented individual to join our Echelon Claims team at Marsh. This role will be based in our Adelaide office. This is a hybrid role that has a requirement of working at least three days a week in the office.The Claims Consultant will provide superior and professional claims service to Echelon Claim Services Customers...

  • CTP Claims Consultant

    3 weeks ago

    Adelaide, Australia Insurance Australia Group Limited Full time

    Overview Make a difference as a CTP Claims Consultant. Be part of a growing business! We’re looking for a CTP Claims Consultant to join our high-energy team based out of Tarndanya (Adelaide). What We’re Looking For - Passion for customer service - Resilience and empathy - High-level communication skills You’ll manage a portfolio of claims for...

  • Consultant, Commercial Claims

    2 weeks ago

    Adelaide CBD, Australia Insurance Australia Group Full time

    **The Role** IAG has an exciting opportunity to join our SME Direct Claims team based in Adelaide, on a permanent full-time basis. The Claims Consultant position would suit someone who thrives in a high paced, customer focused environment and enjoys working with people. The primary purpose of the Claims Consultant role is to lodge and manage end to end...

  • Motor Claims Consultant

    1 week ago

    Adelaide, South Australia IAG AUS Full time $60,000 - $80,000 per year

    Make a difference as a Motor Claims Consultant.For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we're a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.Your RoleWe're looking for multiple Motor Claims Consultants to join our CGU claims teams...

  • Expression of Interest

    2 weeks ago

    Adelaide, Australia Allianz Australia Full time

    **Expression of Interest** **We are currently seeking Expressions of Interest for Claims Service Consultants & Senior Claims Service Consultants - Adelaide, SA.** At Allianz Australia, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. **You'll be responsible for** -...