Service Administrator

Wespecialise in building workplaces, covering fitouts and refurbishments in prime CBD locations. Work with us to transform spaces into something more. Something better.

About us

At MPA, our team of approachable experts is the kind that people love working with. Great at communicating and keeping people up to date every step of the way, we come to every project with an open mind, a good dose of curiosity and a genuine passion for perfecting even the smallest of details. In short, we live and breathe what we do. It means we’re a close‑knit community in every sense—one that works together, cares for eachother and has fun along the way.

For over 25 years, we’ve been committed to turning big ambitions into reality. Today, our team of over 140 people specialise in building innovative, progressive workplaces. We focus on transforming work into something more, encompassing the entire ecosystem of modern work. Our work extends beyond commercial spaces to include health, wellness, retail, hospitality, and education. As an award‑winning workplace specialist, our projects include small interior enhancement to large‑scale, high‑end multi‑million‑dollar projects.

With a growing team and an exciting line‑up of projects coming up, we are looking for an experienced Service Administrator to join the MPA team.

Your role

As part of the experienced and knowledgeable Service team, you will play a crucial role in our small works, warranty, and maintenance service offering, embodying the MPA client for life philosophy.

Reporting into the Head of Service, you will be in a client‑facing role responsible for delivering professional, seamless, and high‑quality customer service during the project warranty period and beyond. You will set up and maintain service and maintenance schedules, and ensure activities related to the Defect Liability Period (DLP) are completed on time, to budget, and to MPA quality standards. In addition, you will conduct project audits, maintain maintenance registers, and facilitate communication between the team and external stakeholders throughout the DLP lifecycle.

About you

You will suit this role if you have experience in customer service and have worked in a Facilities Services or Maintenance team. You are highly organised, with a proven ability to communicate and collaborate with diverse groups. You demonstrate a strong ability to manage competing priorities and can stay calm and considered when under pressure.

In this client‑facing role, you will have the ability to work effectively with a range of stakeholders, ensuring tasks are managed to contractual obligations and client satisfaction is maintained.

What we offer

Bringing life to our workplace means creating an environment for people to grow, connect and expand their career. One where people have every opportunity to thrive and are properly recognised for their achievements. Where taking time out for some fun is always a good idea. Because work should be as enjoyable as it is rewarding.

We’re proud to say that when you join us, you’re joining a great place to work, with industry‑leading engagement and benefits to enhance your career, including:

- Additional leave on top of annual leave entitlements.

- Wellbeing programs, including a $295 annual Wellbeing voucher to use how you choose, Health and Life Coaches, mental health support and fitness activities.

- Great social events to build connections with clients, your colleagues and subcontractors.

- Share in our business’ success with generous rewards as part of MPA Excellence scheme.

If you’re passionate about transforming spaces and joining a great team, apply now For more information, visit www.mpa.com.au

Note to recruitment agencies: We have preferred recruitment partners in place and therefore are unable to accept speculative enquiries.

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