IT Support Analyst

1 day ago

Townsville, Australia Alliance Automation Full time

Join Alliance Automation: Where Excellence Meets Opportunity

Empowering Australian Industrythrough secure digital solutions, smart automation, and cutting-edge electrical engineering. AtAlliance Automation, we believe our people are our greatest asset. With a strong foundation built onintegrity, trust, and honesty, we embed ethical business practices into everything we do.

Join a team that puts people first and is committed to innovation, collaboration, and continuous growth.

IT Support Analyst

- Location:Morningside, QLD
- Type:Full-Time
- Experience Level:Mid-Senior (4+ years)

We’re seeking aproactive and technically skilled IT Support Analystto join our dynamic, multi-office engineering environment. This role is ideal for someone who thrives in a fast-paced setting, enjoys solving problems, and is passionate about supporting users and driving continuous improvement.

Key Responsibilities

- Provide timely support for hardware, software, and network issues.
- Manage and resolve incidents via our IT ticketing system within SLAs.
- Deliver clear, user-friendly technical guidance.
- Perform system maintenance, updates, and security enhancements.
- Deploy and configure hardware, software, and peripherals.
- Maintain documentation and contribute to our internal knowledge base.
- Support after-hours systems and ensure service continuity.
- Collaborate with cross-functional teams and vendors.
- Mentor junior staff and support team development.
- Uphold HSEQ standards and company values.

Qualifications & Experience

- Diploma in Computer Science, IT, or equivalent experience.
- Minimum 4 years in a similar IT support role.
- Strong knowledge of hardware, software, and networking.
- Excellent troubleshooting and communication skills.
- Valid C Class Driver’s Licence.

What We’re Looking For

- A team player with a proactive mindset.
- Strong problem-solving and analytical skills.
- Ability to explain technical concepts to non-technical users.
- Passion for innovation and continuous improvement.
- Commitment to safety, quality, and customer service.

Why Join Us?

- Continuous Growth– Comprehensive in-house training and development.
- Vibrant Team Culture– Inclusive, diverse, and socially active workplace.
- National Impact– Work across industries including Energy, Resources, Water, Manufacturing, and Defence.

About Alliance Automation

Founded in 2010, Alliance Automation is a national leader inIndustrial Automation, OT & Cybersecurity, and Electrical Engineering. We deliver innovative, high-integrity solutions that help our clients build smarter, operate more efficiently, and meet the demands of tomorrow.

We’re proud to be anequal opportunity employer, fostering a diverse and inclusive workplace. We encourage all qualified applicants to apply.

Ready to thrive in a supportive and forward-thinking environment?

Apply now, bring your drive to innovate and be part of a team that’s transforming Australian industry.

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