Acumatica Functional Engineer

TRAILD: Who are we?

TRAILD is a dynamic, fast-growing SaaS company that streamlines, automates and protects Accounts Payable.

Just as your bank provides always on risk protection for your credit card, TRAILD provides a similar level of security to help businesses protect their B2B payments from fraud, errors and mistakes.

Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more streamlined, automated and secure.

We have a rapidly growing client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and with your help we can support more businesses digitise their existing operations with enhanced automation and security.

Hear how TRAILD customers speak about us here.

The Role: Want to be a part of our exciting growth journey?

We’re looking for a talented, passionate, and motivated Acumatica Functional Engineer to join our Solutions team at TRAILD.

In this role, you’ll play a key part in leading Acumatica integration projects and providing exceptional ERP support to our customers. You’ll collaborate closely with internal teams and clients to deploy, support, and enhance TRAILD’s AP automation solution — ensuring seamless integration and exceptional customer outcomes.

This position is ideal for someone who understands ERP systems deeply, enjoys problem-solving, and is comfortable bridging the gap between functional and technical.

Key Responsibilities

- Provide exceptional technical support to clients, particularly with escalated issues or complex ERP-related inquiries.

- Assist the Sales team to demonstrate how TRAILD can help prospects streamline, automate, and protect their accounts payable processes.

- Configure, test, and troubleshoot technical integrations to ensure seamless deployment and user adoption.

- Collaborate with customers to understand business requirements and deliver tailored ERP/AP solutions.

- Lead and support client implementations of TRAILD’s AP automation platform with Acumatica.

- Create and maintain clear documentation, technical notes, and knowledge base articles.

- Partner cross-functionally with Sales, Product, Customer Success, and Technology teams to ensure customer success and solution excellence.

Who You Are:

- 3+ years of experience with Acumatica or MYOB Advanced (administration, development, or solution consulting)

- Strong understanding of ERP systems, SaaS products, and financial processes, particularly Accounts Payable.

- Comfortable reading and understanding code — not a developer, but confident navigating integrations and data flows.

- Experience with additional ERPs such as SYSPRO, SAP B1, or NetSuite is highly regarded.

- Proven ability to diagnose technical issues and collaborate cross-functionally to solve them.

- Confident, articulate, and professional when interacting with customers.

- Curious, adaptable, and eager to grow within a fast-paced, global scale-up.

- Comfortable working remotely or in a hybrid team setup.

- A strong collaborator with an attitude that embraces growth, hands-on execution, and continuous improvement.

The Perks of Working at TRAILD

- Flexibility: We offer a range of remote, hybrid, and flexible working options.

- Global Team: We are growing across APAC, NA, and EMEA, with team members around the world.

- We are growing at an exponential rate, this is an opportunity to get involved with a true rocketship with all the excitement and opportunities that comes with it

- Employee Satisfaction: Our team genuinely loves working at TRAILD—we scored an 85 eNPS on our 2025 survey

Please note that the final applicants for this job will be asked to consent in writing to a police check / criminal background check to the extent permitted by law in your jurisdiction of employment

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