(6/10/2025) Consultant, Scheme

5 days ago

Ballarat, Australia National Australia Bank Full time

Opportunities for career progression throughout the business.

Great engaging work environment where customer advocacy is highly valued.

We are focused on your learning & development.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In this Consultant, Scheme & Reg Compliance role you will:

- Represent the voice of the customer & support the Technical Program delivery team, this includes interpreting the Program requirements as defined by the Schemes, Regulators and other regulatory bodies
- Participate and collaborating with key stakeholder that are accountable to deliver business outcomes at the Sub-Domain level, including customer outcomes, revenue, tech and capabilities that the episode/ service depends on
- Collaborate across NAB and ensure regulatory compliance activity is prioritised and delivered to adhere to NAB’s regulatory obligations
- End-to-end owner of schemes and regulatory change projects, including customer outcomes, revenue, tech and capabilities that the service depends on
- Ensure product information and changes/enhancements are delivered across the channels together with Product Managers this includes internal and external comms, forums, banker updates and internal product training events across all products and innovations

What you'll bring

- Exposure to International and Domestic Card Schemes
- Understand of Card Acquiring and Issuing
- Experience in identifying and articulating customer needs and interpreting complex requirements of external parties
- Experience with data driven analytics
- Experience working with a variety of stakeholders to build collaborative partnerships
- Understanding of Scheme and Regulatory Compliance
- Knowledge of Agile delivery

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

NAB is an Equal Opportunity Employer. We are committed to providing an inclusive environment where everyone feels valued and respected.

#J-18808-Ljbffr

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