IT Support Supervisor

Overview

An Epic Icon needs an Epic Team Ayers Rock Resort is searching for a Technical Support Supervisor to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks.

We are seeking a problem solving and customer focused IT Support professional with at least 5 years’ experience in IT Support, application support or systems administration with relevant Team Lead experience. This role will provide comprehensive technical support and maintenance for all IT systems and infrastructure across a cluster of 5 hotels and campground, ensuring seamless operations and optimal guest experiences through reliable technology.

Responsibilities

- Team Leadership and Development: Supervise, mentor and coach technical support staff, giving guidance and support for complex client issues. Set clear goals and expectations to promote team efficiency.
- Manage and maintain IT systems across all properties, including Microsoft Office products and cloud-hosted SaaS solutions.
- Respond to and resolve technical issues promptly, ensuring minimal disruption to hotel and campground operations.
- Implement, upgrade, and troubleshoot software and hardware as needed.
- Provide training and support to staff on various IT systems and tools.
- Assist in maintaining communication infrastructure between the remote site and headquarters

Qualifications

- Relevant IT certifications such as Microsoft certifications (Azure, MS Windows, Office 365)
- Certifications in hospitality technology systems
- Experience working with hospitality technology systems
- Experience with cloud-based SaaS applications and Microsoft Office products
- Background in providing IT support in remote or distributed systems
- Strong knowledge of Windows operating systems
- Experience with networking infrastructure and protocols
- Understanding of IT security principles and best practices

Benefits and Additional Information

- The Best Part: Opportunity to gain experience in remote IT support with creative problem-solving; discounted accommodation, competitive pay, resort discounts, on-shift meals, and relocation assistance up to $700. Staff pool, gym, and Residents Club access. Opportunities to explore the Red Centre in your downtime.
- Relocation and living benefits: relocation assistance up to $700, discounted accommodation, resort discounts, meals, and access to staff amenities.
- Growth and recognition: incentive and bonus program after a year of service, rental discounts, a $700 vacation bonus, resort vouchers, development opportunities, and performance incentives.
- Additional requirement: A National Criminal History Check is a mandatory step in the recruitment process.

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