29/7/2025) Family Engagement Director

SUMMARY

The Family Engagement Director provides residential screening and parent education for youth and/or families who have requested the services of the Florida Sheriffs Youth Ranches. The Family Engagement Director works cooperatively with the staff, acting as a field liaison between the parents of placed youth and the agency and provides time limited aftercare support and networking depending on the youth's length of stay in the program. The Family Engagement Director will engage community partners such as Sheriff Offices, schools, churches, job fairs, shelters, and other community resources in order to share the mission of our Agency and to seek out disadvantaged students that could benefit from our program.

The Family Engagement Director supervises all Family Engagement Specialists and is directly responsible to the Vice President Programs. This position is exempt from overtime pay.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Responsible for the recruitment, orientation, supervision, in-service training, and evaluations of Family Engagement Specialists. Makes periodic calls on clients with Family Engagement Specialist to review procedures and methods.
2. Supervises the Request for Service process and development of family education throughout the state. Reviews all file submissions for potential placements into the Program.
3. Coordinates with the Quality Improvement Director in developing policies, procedures, directives, manuals and training programs pertaining to the admissions process.
4. Maintains contact with the program where the youth are located and meets with the youth at the program site and/or school no less than monthly.
5. Receives and promptly responds to all incoming inquiries and requests for services within 24 hours. Conducts a timely in-depth review of requests and ensures completion of all casework steps required for placement consideration. Manages a caseload of 5% of residential capacity and adds students to the waiting list.
6. At the request of the program, assists the family in complying with the Family Agency Agreement through consistent evaluation of the monthly support payment balance and follow up when the account is not current, there are changes to the agreement, or the family is having difficulties meeting the terms of or is in noncompliance of the agreement.
7. Develops, maintains, and submits timely accurate case record documentation, mini social histories, 6-month post placement surveys, outcome measures, and other reports as needed.
8. Assists the family in identifying community resources and developing an alternative plan when services are no longer needed or provided by the Youth Ranches, which may include providing direction to families after youth's discharge from the residential program and/or the aftercare monitoring program.
9. Maintains a resource knowledge within the assigned outreach area that includes the regional Community Based Care organization (CBC), schools, mental health programs, social/human services agencies, sheriff's offices, and other identified agencies and maintains quality relationships with all resources through a disciplined pattern of visitation.
10. Manages, participates and instructs as necessary on various topics required by the FSYR and its contractual and monitoring agencies. Provides additional training for staff when needed. Participates in training activities with staff and community partners on campus and in the community.
11. Develops a schedule to engage community partners such as schools, shelters, job fairs, churches, and other community resources to share our mission and seek out disadvantaged students that will benefit by attending our program. Assists with coordination of the annual summer camp program by establishing community referral contacts to assist in the placement process.
12. In cooperation with other Agency Staff participate in the planning and delivery of family engagement activities such as Family Fun Days at the Boys Ranch, Harmony In the Family and Weekend TBRI camps.
13. Troubleshoots problem areas and carries out any special projects which may be assigned by the Vice President Programs.

EDUCATION AND EXPERIENCE REQUIREMENTS

A master's degree in social work, or related field, is required from an accredited college or university. Must be LCSW, LMFT or LMHC in good standing within the state of Florida. Experience with personal computers is required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

1. Must have good oral and written communication skills and group facilitation skills and the ability to write legibly and document accurately.
2. Must have the ability to efficiently organize work and meet service objectives and deadlines.
3. Must have knowledge of proper initial assessment and casework techniques and have the ability to apply them when conducting bi-monthly meetings with families.
4. Must have the ability to maintain emotional stability to cope with events, crises, extensive documentation, and other stresses related to the position.
5. Must have knowledge of state/federal laws and regulations and legal and ethical issues related to patients' rights.
6. Must have the ability to define problems, collect data, establish facts, and draw valid conclusions; interpret extensive variety of instructions, and deal with problems involving a variety of situations.
7. Must have the ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions and decimals, compute rate, ratio and percentage.
8. Must have the ability to use sound judgment in assessing a youth's physical and emotional needs. Must possess a high degree of cultural competence.
9. Must have a valid Florida Driver License and be able to maintain a safe driving record consistent with agency policy.

PHYSICAL REQUIREMENTS

The physical requirements described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk, hear and reach with hands and arms. The employee may occasionally lift and/or move objects weighing up to 20 pounds. Specific vision abilities required by this job include close, distance, color, peripheral, depth perception and the ability to focus.

WORKING CONDITIONS

This position requires work in an office environment as well as extensive driving, which may include overnight travel. The work environment and work schedule will vary and the person in this position must be flexible and adaptable.

BASE SALARY $62,000 Annually

DEADLINE TO APPLY Open Until Filled

CONTACT Elisha Hoggard, VP Programs, ehoggard@youthranches.org

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