▷ (Immediate Start) Senior Contact Centre Specialist

7 days ago

Council of the City of Sydney, Australia Singtel Group Full time

Overview

Select how often (in days) to receive an alert:

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We’re on the lookout for a Senior Technical Specialist to support one of the most significant Federal Government Contact Centre operations in the country. If you’re passionate about delivering exceptional service, thrive in a NOC-style environment, and want to work with cutting-edge technology, this is your opportunity. The role begins with 3 days onsite, transitioning to 5 days onsite as part of team integration and operational alignment.

What You’ll Be Doing

- Own and resolve complex technical issues, ensuring timely communication with stakeholders.

- Deliver outstanding customer experiences through expert troubleshooting and clear, proactive communication.

- Maintain accurate and detailed records in ServiceNow, ensuring all incidents and interactions are well documented.

- Collaborate with transition teams to validate new solutions and ensure seamless handover to operational support.

What You’ll Bring

- A degree in IT, Engineering, or equivalent hands-on industry experience.

- Proven expertise in complex technical environments, with a strong problem-solving mindset.

- Deep domain knowledge essential to succeed in this role.

- Strong working knowledge of NICE CXOne contact centre solutions.

- Proficiency in SIP technologies and experience managing Session Border Controllers (SBCs).

- Familiarity with call recording systems and their integration.

- Solid understanding of ITIL frameworks, especially Change, Incident, and Problem Management.

- Australian citizenship and eligibility for Federal Government security clearance

Why Join Optus?

- 3 days in the office, 2 days remote – with flexible hours to suit

- Inclusive carer neutral paid Parental Leave of up to 16 weeks

- Competitive leave including 2 'Connected Leave' days

- All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’

- Own your own growth by accessing an extensive online and facilitator led learning catalogue.

- Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.

- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office

- Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon

At Optus, we value diversity and inclusion. We welcome applicants from all backgrounds and are committed to providing a fair and accessible recruitment process. If you require adjustments or support, please contact AccessibleRecruitment@optus.com.au or call 1800 309 170.

For more on our commitment to Diversity, Inclusion & Belonging, visit: optus.com.au/about/inclusion-diversity

#J-18808-Ljbffr

  • ▷ [Immediate Start] Centre Director

    1 week ago

    Council of the City of Sydney, Australia Employment Office Australia Full time

    - Autonomy to lead and manage your own centre, rosters, and team - Competitive hourly rate circa $45 – $55 per hour + Super, plus rewards, recognition, and childcare discount - Family-owned environment that values your well-being and work-life balance About Smart Cookies Smart Cookies is a family-owned childcare provider with 11 years of experience,...

  • Senior Power BI Developer | Immediate start!

    5 hours ago

    Council of the City of Sydney, Australia ClearCompany Full time

    About your new Employer! Join a large, well-established organisation that’s embarking on a major transformation of how financial performance is tracked and communicated across the business. You’ll be working within a high-performing transformation team led by a progressive and data-driven executive who is committed to simplifying and unifying reporting...

  • ▷ [Immediate Start] Medicine Nurse

    3 weeks ago

    Council of the City of Sydney, Australia Small Animal Specialist Hospital Full time

    SASH Alexandria offers the most comprehensive range of specialist veterinary care in the Eastern Suburbs & Inner West. We’re now seeking an Internal Medicine Nurse to join us in a permanent part-time capacity offering shifts between Monday - Friday. Internal Medicine specialises in diagnosing complex diseases, particularly those that are challenging to...

  • ▷ (High Salary) Graphic designer - Mid or Senior - immediate start

    6 hours ago

    Council of the City of Sydney, Australia NES Global Talent Full time

    Overview - In office - contract role - 6-7 weeks with potential to extend - Immediate start Client Details Our client is a leader in their field of services in Australia, they are currently inviting a Mid weight or Senior Graphic designer to join them to get them through a particularly busy period. Description - Design, layout and produce a range of...

  • Senior Credit Analyst – Equipment Finance

    3 weeks ago

    Council of the City of Sydney, Australia Hudson AU Full time

    Join a fast-growing financial services group supporting major commercial and mining clients across Australia and Asia. This is an immediate-start, 6-month contract for a confident and technically strong Senior Credit Analyst who wants to take control of credit assessment, risk management, and portfolio performance in a lean, empowered environment. Reporting...

  • [Immediate Start] Server

    3 weeks ago

    City of Melbourne, Australia Sagora Senior Living Full time

    Career Opportunities with Sagora Senior Living Inc. Servers are personable and friendly individuals who thrive in a face-paced environment and provide outstanding customer service by ensuring residents have a great experience at every breakfast, lunch, and dinner sitting. Join our team at one of our senior living communities offering independent living,...

  • Business Analyst

    3 weeks ago

    Council of the City of Sydney, Australia FinXL Full time

    Overview Business Analyst (IVR / Call Centre) Leading Telco client (consulting through FinXL) FinXL Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across government, finance, telecommunications, and...

  • Senior Contact Centre Specialist

    2 weeks ago

    Sydney, Australia Singtel Group Full time

    Select how often (in days) to receive an alert: Overview We’re on the lookout for a Senior Technical Specialist to support one of the most significant Federal Government Contact Centre operations in the country. If you’re passionate about delivering exceptional service, thrive in a NOC-style environment, and want to work with cutting-edge technology,...

  • Contact Centre Manager

    2 weeks ago

    Council of the City of Sydney, Australia Mable Full time

    About HomeMade HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams. Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique...

  • Management Accountant

    4 weeks ago

    City of Melbourne, Australia Michael Page Australia Full time

    Immediate start with a Retail Giant Temp to Perm Opportunity About Our Client Our client is a well-established retail group who owns some of Australia's most beloved retail stores. Known for its fast-paced culture and collaborative teams, the business is committed to operational excellence and continuous improvement. Job Description - Prepare and...