Apply Now Senior Regulatory Officer

3 days ago

City of Melbourne, Australia State Government of Victoria, Australia Full time

Occupation: Governance and risk management

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/763155

Overview

The Social Services Regulator is committed to strengthening protections and rights of vulnerable Victorians accessing social services. It is a statutory authority established under the Social Services Regulations Act 2021 (the Act) and operates a comprehensive regulatory scheme designed to keep Victoria’s social service users safe from harms such as abuse and neglect.

The purpose of the scheme is to:

- provide safe delivery of social services

- embed a new set of Social Service standards for all service providers

- ensure service providers understand their role in protecting the rights of social service users

- define roles and responsibilities of service providers

- give the Regulator monitoring and enforcement powers to respond to risks of harm

- improve information sharing between regulators so they can identify and respond to risks of harm

- replace the framework previously overseen by the Human Services Regulator

The scheme applies to prescribed services set out in the Social Services Regulations 2023 (Regulations). Services include:

- Child protection services

- Community based child and family services

- Disability services

- Family violence services

- Homelessness services

- Out of home care services

- Secure welfare services

- Sexual assault services

- Supported residential services

THE ROLE

The Senior Regulatory Officer plays a key role in delivering the Victorian Social Services Regulator's functions under the Social Services Regulation Act 2021 (the Act) and regulatory frameworks. This role is part of the Intake, Triage and Intelligence team that supports the regulator to provide a consistent and timely response to contact from service users, service providers and the community.

Key responsibilities include:

- Investigation, child safeguarding, registrations, intake, triage or intelligence activities

- Lead complex or sensitive assessments and investigations of regulated entities (both proactive and responsive), negotiate resolutions and, where necessary, prepare evidence to inform regulatory action

- Coordinate incoming information, including incidents, referrals from peer agencies and reports of concern about service delivery from a range of stakeholders into supporting systems

- Coordinate bespoke guidance to internal and external stakeholders regarding incident reporting practices and requirements, including the provision of training where required

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats. Applicants must submit a CV and Cover Letter (max 2 pages) outlining suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre‑employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, contact SSR HR at humanresources@ssr.vic.gov.au.

Please apply to submit your interest in this position.

Applications close Monday 10 November 2025 at 11.59pm

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