Customer Operations Coordinator

3 weeks ago

Council of the City of Sydney, Australia Movigo Group Full time

Make a bad day better and build a career that moves with you.

At Right2Drive, we do more than help people get back on the road, we help them move forward with confidence. We support not at fault drivers through one of the most stressful moments on the road by providing a seamless, stress-free replacement vehicle experience.

From managing claims to keeping our customers informed and supported, our team takes care of the details so our customers can focus on what matters most.

As part of Movigo Group, we’re transforming the accident replacement vehicle industry with a more efficient approach. With a growing presence across Australia, New Zealand, the UK and the Philippines, our mission is to deliver clarity, care, and confidence when people need it most.

Job Description

This is an exciting opportunity to join our Drive Support Hub team as a Drive Support Expert (Contact Centre) and help make someone's day better. You will be handling inbound and outbound calls, booking in replacement vehicles and guiding our customers through the process. You'll work in a great team to achieve both individual and team KPIs. Every day is different in this dynamic role, with limitless opportunities to learn and grow with the business.

You will be responsible for:

- Delivering exceptional customer service, continually looking to improve processes and procedures
- Ensuring all inbound and outbound leads are actioned within set KPIs
- Maintaining lead conversion rates within set KPI’s
- Coordinate replacement vehicle bookings, focusing on attention to detail, file integrity and compliance
- Liaising with other departments to coordinate deliveries and deliver the best possible service for our community

About You

You are a hardworking and collaborative team player with an eye for detail, the ability to multitask and manage deadlines. Comfortable with change, you are excited to be part of our journey as we grow the business and our offering. You care about providing a fantastic service with both efficiency and empathy, your positive attitude and communication skills help you identify ways to add value to a customers experience.

Previous experience in a call centre environment is essential.

Knowledge of the insurance, credit hire, motorvehicle hire industry is highly desirable.

We have 2 roles working either Thursday to Monday or Saturday to Wednesday.

Right2Drive offer great company benefits, including employee referral bonus, paid parental leave, plus more.

If you like the sound of spending your day helping members of the community get back on the road, click on the apply button and we'll be in touch

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