[6/11/2025] Unplanned Supports Manager

2 weeks ago

Beaumaris, Australia Claro Employee Services Pty Full time

About Claro Disability Services:

We’re all about complex care for amazing people with physical disabilities and health needs. We believe everyone deserves dignity, choice, and real-life joy. Our way is person-centered, collaborative, and practical because small, thoughtful actions make big moments.

What makes this role exciting:

Supported by the Area and State Operations Manager the Unplanned Support Manager will be responsible for ensuring clients unplanned supports within the site are being managed through a call bell in an apartment setting or for sites otherwise funded & approved for this model of support.

This role will be responsible for ensuring clients needs are being met alongside ensuring support workers are upholding their duties in a prompt and professional manner. Other tasks will also include coaching of staff, daily rostering and key relationships.

You will do:

- Managing the day to day running of the allocated site

- Effectively manage people metrics

- Responding to unplanned support call requests

- Identify any disputes or complaints and elevate in a timely manner

- Successfully manage and close risk incidents

- Liaise with the SDA property manager to advise of any property repairs and or incidents

- Complete monthly audit on fire drills, first aid kits and WHS monthly auditing

- Participate in internal and external audits

What we are looking for:

- Minimum 2 years’ proven leadership, in health, particularly client/case management, quality management, incident management and resolution

- Knowledge of the changing environment in the disability/health sector

- Strong people management and team leadership skills

- Exemplary customer service skills

- High level of computer literacy with experience in Microsoft Office and data management systems

- Excellent verbal and written communication skills, particularly in dealing with sensitive information

- Ability to thrive in a fast-paced and challenging environment

What you’ll get (the good stuff)

- Competitive pay and clear paths to deepen your skills and roles

- A kind, collaborative team that values your voice and growth

- Monthly rostered day off for real work-life balance

- A workplace that lives our values every day, in every interaction.

- Friendly team environment with a great community care spirit

- Employee Assistance Program for staff and their families

How to apply

To apply select the ‘apply’ button below and you will be redirected to our website to commence your application.

Please note: Candidates may be shortlisted and interviewed prior to closing date, apply today

Equal Opportunity Employer Statement

We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities and expressions & LGBTIQA+ people.

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