Customer Solutions Specialist
3 weeks ago
Our client is a leading industry supplier of homewares, kitchenware, gifting, specialty toys, and artificial plants. It is a powerhouse wholesaler in Australia and New Zealand. Their brands and product ranges are synonymous with sophisticated designs, innovative products, and friendly customer service.
They are now looking to hire a Customer Solutions Specialist to execute processes and plans to deliver outstanding Customer Service that meets and exceeds customer and consumer expectations.
Job Responsibilities
- Respond to Customer and Consumer inquiries via:
- Email
- Voice
- Messaging
- Social Media
- Process customer orders including:
- Email orders
- Phone orders
- Drop Shipping
- EDI
- Assist in managing back orders and holding orders.
- Follow up on internal requests (POD, tracking updates).
- Identify and resolve Transport issues and returns.
- Warranty and claim inquiries within the approved Delegation of Authority.
- Communicate effectively with Internal and External Customers.
Qualifications
- Excellent communication abilities
- Proven experience in customer service roles
- Proficiency in managing various communication channels
- Strong problem-solving capabilities
- Knowledge of order processing systems
- Dedication to continuous improvement
- High attention to detail
- Good sense of humor
- Ability to work well under pressure
- Operations-focused mindset
- Experience in claims processing
- Basic knowledge of Zendesk, SAP, Netsuite
- Intermediate proficiency in Microsoft Suite
- Ideally with experience in AX CRM
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian business hours)
- Full-time job
- HMO
- Annual leave
- Christmas Bonus equivalent to 1 month's wage (pro-rata)
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