▷ Urgent Search: Payroll System Support Specialist

5 hours ago

Council of the City of Sydney, Australia FedEx Group Full time

About the Role

We have an exciting permanent opportunity for an experienced System Support Specialist to provide Tier 2 support for the eTime / Kronos time and attendance platform.

This role is critical in ensuring ongoing system stability, timely resolution of complex issues, and smooth payroll and workforce operations across our Australian business. You will work closely with Payroll, HR, IT, and Operations teams to troubleshoot issues, perform testing, and validate system changes to maintain data accuracy and compliance.

In this role you will:

- Act as the Tier 2 support lead for the eTime / Kronos system, investigating and resolving escalated incidents

- Conduct detailed root‑cause analysis and coordinate with technical teams to implement fixes or enhancements

- Develop, maintain, and execute test scripts for new functionality, configuration changes, and system upgrades

- Lead or support User Acceptance Testing (UAT) — coordinating test cycles, tracking results, and ensuring readiness for production release

- Perform regular system health checks and data integrity reviews to ensure ongoing accuracy and reliability

- Document procedures, maintain troubleshooting guides, and contribute to continuous improvement initiatives

- Collaborate with Payroll and Operations to ensure timekeeping data flows accurately into payroll systems

- Provide training or knowledge sharing support to Tier 1 and frontline teams as required

- Ensure all activities align with internal governance, audit, and security standards

- Support the migration from eTime to UKG Workforce Pro Management system – assisting with data validation, parallel testing, and change readiness activities

Experience & Abilities Required

- Demonstrated experience in Tier 2 system support, testing, or administration of Kronos / eTime or UKG time & attendance system

- Strong background in testing processes, including UAT and test‑script creation

- Solid analytical and problem‑solving skills with ability to interpret logs and identify root causes

- Excellent communication skills and stakeholder engagement across HR, IT, and Operations teams

- Experience in documenting processes, system configurations, or test results

- Knowledge of payroll/timekeeping principles, data integrity, and compliance requirements (highly regarded)

- Strong attention to detail, accountability, and ability to work autonomously in a fast‑paced environment

- Experience supporting or participating in system implementation or migration projects (UKG or similar highly regarded)

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

#J-18808-Ljbffr

  • Preceda Payroll Officer

    7 days ago

    Sydney, Australia Payroll Full time

    Onsite Parking - WFH after initial 1-2 weeks Preceda Payroll System experience is absolutely essential Friendly and Supportive Taam A highly successful company with a fantastic reputation in the industry, has an urgent requirement for a Senior Payroll Officer with Preceda experience o n a 6 months temp role. Preceda is essential and ideally you will also...

  • ▷ Urgent Search! Payroll Officer

    3 weeks ago

    Council of the City of Sydney, Australia Daikin Full time

    Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning. The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities. At Daikin Australia, we live and breathe...

  • Payroll Temp

    2 weeks ago

    Sydney, Australia Payroll Full time

    Highly competitive hourly rates $$$ - Range of clients, from small to medium enterprises up to ASX listed companies - Short term, long term & temp to permanent vacancies **TAPS - The Association for Payroll Specialists** are the industry leaders in recruitment services for the payroll industry, located in Sydney CBD, we are always searching for top talent...

  • Calling All Temp Payroll Officers

    2 weeks ago

    Sydney, Australia Payroll Full time

    Immediate Start Required - Long term and temp to permanent roles - Highly competitive hourly rates $$$ **If you are currently immediately available or have a contract ending shortly, we want to hear from you !!** **TAPS - The Association for Payroll Specialists** are the industry leaders in recruitment services for the payroll industry, we are always...

  • Calling All Temp Payroll Officers

    7 days ago

    Sydney, Australia Payroll Full time

    Long term and temp to permanent roles - Highly competitive hourly rates $$$ - Immediate Start Required **If you are currently immediately available or have a contract ending shortly, we want to hear from you !!** **TAPS - The Association for Payroll Specialists** are the industry leaders in recruitment services for the payroll industry, we are always...

  • ▷ (Urgent Search) Workday System Administrator

    2 days ago

    Council of the City of Sydney, Australia HUB24 Limited Full time

    HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red...

  • Payroll Specialist

    3 weeks ago

    Council of the City of Sydney, Australia Toll Group Full time

    **We do this to better understand how visitors use our site and to offer you a more personal experience. Please see our for more information.**Payroll Specialist page is loaded## Payroll Specialistlocations: Sydneytime type: Full timeposted on: Posted Todayjob requisition id: R000073812**About Toll Group**At Toll, we do more than just logistics - we...

  • ▷ Urgent Search: Payroll Officer

    3 weeks ago

    City of Melbourne, Australia ROBERT WALTERS AUSTRALIA Full time

    Overview Leading Melbourne organisation hiring a Payroll Officer to join their team. This high-volume role involves managing complex payrolls across multiple awards and agreements. Salary: AUD 70,000 – 85,000 per year + super. Location: Melbourne CBD. Workplace: Hybrid. Contract Type: Permanent. Ideal for detail-oriented professionals who thrive in a...

  • [Urgent Search] Project Manager

    2 days ago

    Council of the City of Sydney, Australia Australian Film, Television & Radio School Full time

    Posted: 3rd November 2025 - Strong Australian Brand - Exciting scope of work, enterprise wide project and collaborations - Great organisation and team culture HR Partners is partnering with an Australian household name, for an experienced Program Manager to lead a crucial workstream within their complex and high-priority Payroll Remediation...

  • (Urgent) Payroll Officer

    2 weeks ago

    Council of the City of Sydney, Australia Anglicare Full time

    Payroll Officer page is loaded## Payroll Officerlocations: Anglicare Hub Macquarie Parktime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 7, 2025 (13 days left to apply)job requisition id: JR4877At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.We’re a well-respected...