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Customer Care Consultant(IT Technical Support)

4 weeks ago

Sydney, New South Wales, Australia AVEVA Denmark Full time
Customer Care Consultant (IT Technical Support)

Apply locations: Sydney, Australia

Time type: Full time

Posted on: Posted 6 Days Ago

Job Summary:

We're looking for a dynamic IT support specialist to join our team and make an impact by providing top-notch customer support as the first point of contact, delivering solutions, and solving technical challenges. The ideal candidate should have a degree in IT, strong knowledge of Windows, networking, and hardware, Internet Browsers, and excellent communication skills. Experience with the construction industry is a plus. This role involves troubleshooting, maintaining documentation, and ensuring continuous improvement while adhering to company policies and safety guidelines.

Responsibilities:

1. Customer Support: Assist with customer inquiries and resolve support issues promptly; provide out-of-hours support for critical incidents as needed.
2. Problem Resolution: Diagnose and resolve software issues and document solutions; collaborate with the Development Team on escalated issues and testing.
3. Support Knowledgebase: Update and maintain support documentation with solutions and best practices.
4. Local Systems Administration: Provide emergency support for internal IT and phone systems.
5. Continuous Improvement: Identify process improvements and share knowledge through training.
6. WHS Responsibilities: Follow workplace health and safety guidelines and promote a safe work environment.
7. Company Policy: Comply with all company policies and procedures.

Requirements:

1. Tertiary degree in IT or equivalent professional certifications or experience with level 1 technical support.
2. Knowledge or exposure to the following technologies is required: Windows Server, general computer hardware, Microsoft Office, TCP/IP & Networking.
3. Excellent communication, problem-solving, and troubleshooting skills.
4. Demonstrate solid judgment and customer instincts in managing problem resolutions and escalations.
5. Ability to communicate IT issues to non-IT clients.
6. Knowledge or experience of any of the following would be an advantage: Browsers and web technologies, construction industry, Cloud, databases.

RIB may require all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, and credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.

RIB is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join RIB to create the transformative technology that enables our customers to build a better world.

Building Better Together

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