Customer Care Consultants

2 weeks ago

Sydney, New South Wales, Australia BizCover Full time
Customer Care Consultants

BizCover is a leading online business insurance platform that simplifies comparing and buying business insurance from top insurers. Our founders envisioned providing fair insurance coverage to small businesses, breaking down barriers in an industry dominated by large players.

Description
We are seeking a Customer Care Specialist to join our team at BizCover. As a Customer Care Consultant, you will be part of an online service dedicated to delivering exceptional customer experiences. You will act as the primary point of contact for customers, providing product support and addressing concerns while working closely with them to understand their needs and provide tailored advice.

Key Responsibilities:

  • Respond to customer inquiries via various channels, including email, phone, and chat.
  • Collaborate with customers to identify their requirements and offer customized recommendations.
  • Resolve technical issues to empower customers to fully utilize our platform.
  • Stay updated on industry developments to ensure the provision of optimal recommendations.
  • Maintain accurate records of interactions and furnish feedback to management.
  • Identify areas for process improvement and suggest innovative solutions.
  • Follow up with customers to verify issue resolution.

Requirements

  • A minimum of 2 years of experience in customer-facing roles is preferred.
  • Excellent verbal and written communication skills.
  • Ability to quickly adapt to new technology platforms and software.
  • Strong problem-solving abilities and attention to detail.
  • Capacity to work collaboratively within a team environment.
  • Effective time-management skills and ability to work independently.
  • Prior experience working for an online business is advantageous.

Benefits

  • Flexible hybrid work arrangement, allowing for three days of remote work and two days in-office, or full remote work outside Sydney.
  • An exciting and rewarding team culture.
  • Quarterly recognition awards.
  • Business Casual dress code.
  • Rewarding Employee Incentive Program.
  • Comprehensive Employee Benefits package.
  • Ongoing growth opportunities within a thriving company.

Suitable Candidate Profile

  • A passionate customer advocate who consistently delivers outstanding customer experiences.
  • A team-oriented individual who enthusiastically supports colleagues and the business.
  • A reliable and trustworthy person who can be counted upon to complete tasks effectively.
  • A driven individual always striving to improve and excel.

Job Details

Entry-level position

Full-time employment

Other job functions

Insurance industry

  • Customer Care Consultants

    2 weeks ago

    Sydney, New South Wales, Australia BizCover Full time

    Customer Care ConsultantsBizCover who?You haven't heard of us? We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognised in Deloitte's fast 50 companies as one of the fastest growing technology companies and Westpac's...

  • Customer Care Consultant

    2 weeks ago

    Sydney, New South Wales, Australia West Recruitment Full time

    - Huntingwood Location- $91K + Super- Permanent OpportunityAbout your new employerWest Recruitment is currently partnering with a large and progressive business who are globally listed and have offices based across NSW. This well-rounded role will allow you to utilise both your technical skills and commercial acumen to take your career to the next...

  • Operations Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Healthe Care Full time

    About Healthe-Care, We are a leading healthcare recruitment solutions provider with operations in every state and territory.Job Title: Operations ConsultantWe are looking for an Operations Consultant to join our NSW Nursing Operations Team in our Sydney office. The successful candidate will have the opportunity to be trained as an operations consultant.Main...

  • Operations Consultant

    4 weeks ago

    Sydney, New South Wales, Australia Healthe Care Full time

    About usHealthcare Australia (HCA) is the leading health care recruitment solutions provider of nursing staff, aged care workers and medical specialist placements in Australia with operations in every state and territory.About the roleAre you interested in utilizing your existing skills in operations or administration to work with a leading Healthcare...

  • Principal Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Aged Care Resumes Full time

    The Principal Consultant plays a pivotal role in shaping the strategic direction and operational effectiveness of consulting services within the aged care industry. This position involves leading and delivering consulting projects, fostering client relationships, and driving business development initiatives. The Principal Consultant is responsible for...

  • Principal Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Aged Care Resumes Full time

    The Principal Consultant plays a pivotal role in shaping the strategic direction and operational effectiveness of consulting services within the aged care industry. This position involves leading and delivering consulting projects, fostering client relationships, and driving business development initiatives. The Principal Consultant is responsible for...

  • Energy Designer

    2 weeks ago

    Sydney, New South Wales, Australia ACOR Consultants Full time

    About ACORWe are an employee-owned engineering consulting firm in Australia, providing specialist services across various sectors.Our mission is to deliver successful projects and foster a workplace culture that values excellence, passion, caring, integrity, collaboration, and courage.

  • Support Worker Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Care Aust Pty Ltd Full time

    Care Support RoleAs a Support Worker Consultant with Care Aust Pty Ltd, you will provide expert support and guidance to individuals requiring care and assistance.Key Responsibilities:Developing and implementing personalized care plans for residents.Providing training and support to new staff members.Essential Skills:A Certificate III/IV in Aged Care or...

  • Customer Sales Consultant

    1 week ago

    Sydney, New South Wales, Australia Impel Management Full time

    Join a leading health insurance provider as a Customer Sales Consultant and be a part of a team dedicated to delivering exceptional service to our members.In this role, you will play an essential part in ensuring a positive experience for our customers, providing them with support and assistance from their first interaction through to ongoing care. About...

  • Customer Service Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Bupaoptical Full time

    About the RoleWe are seeking an Office Administrator to join our team at Bupa Willoughby, a modern care home in Sydney. As a Customer Service Consultant, you will be responsible for providing exceptional customer service and administrative support to our residents, families, and staff.Key Responsibilities:Resident Placement: Provide warm introductions to...