(Only 24h Left) Team Leader Intake and Early Resolution

Overview

Attorney-General's Department
Job reference: 702437
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone

Classification: ASO6
Salary Range: $98,478 - $104,165 +superannuation
Duration: Ongoing
Vacancy Type: Full Time
Number of Positions Available: 1
Closing Date: 11:30pm, Thursday 16th October 2025

About the Opportunity

The Team Leader Intake and Early Resolution is responsible for coordinating and guiding the Intake team in the efficient triage, assessment, and early resolution of non-complex complaints, ensuring high-quality and responsive customer service for OmbudsmanSA.

The role oversees staff performance, manages challenging complainant behaviours, and implements effective business practices to improve workflow, reduce duplication, and maintain accurate data in the case management system. It also involves preparing reports and correspondence, ensuring quality assurance, and identifying emerging issues for proactive engagement.

The Team Leader contributes to continuous business improvement, supports staff development, and upholds the public accountability and operational efficiency of the organisation.

About the Business

Ombudsman SA is an independent body that investigates complaints regarding South Australian government and local government agencies, conducts audits of these agencies, reviews freedom of information determinations of these agencies, supports the implementation of the Information Sharing Guidelines across government, and receives information about state and local government activities confidentially from whistleblowers.

For more information about the Attorney-General’s Department and also the Ombudsman SA, please visit https://www.agd.sa.gov.au/ and https://www.ombudsman.sa.gov.au/

Special Conditions for Employment

Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.

Some out of hours work may be required.

Some interstate and intrastate travel may be required.

Additional Notes

You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications.

For further information about this opportunity that is not covered by this website please contact Evlynn Hayes, Manager Corporate, Intake and Engagement, on (08) 8429 9572 or hayes.evlynn@ombudsman.sa.gov.au

Click Apply and follow the prompts to submit your application.

The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.

The South Australian public sector supports flexible ways of working including part-time arrangements wherever reasonably possible. The sector is diverse and aims to increase diversity and create opportunities for more South Australians.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, please advise us at the time of application via the contact above or our website https://www.agd.sa.gov.au/

Applications close

16/10/2025 11:30 PM

Attachments

- ASO6 Team Leader Intake and Early Resolution JPS (P62838) (A3284134).pdf
- Job Application Pack.pdf

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

#J-18808-Ljbffr