Quality Assurance Analyst

All roles at Westpac Group can be considered for flexible working arrangements, such as flexible hours, working remotely, part-time work, or job sharing.

- Max term
- Parramatta – Hybrid working - 3 days in the office

How will I help?

As a Quality Assurance Analyst in the Financial Crime Quality Assurance and Enablement (QAE) team, you will be responsible for completing quality assurance reviews over alerts assessed by the Financial Crime Surveillance team. Your role will include performing Quality Assurance activities with consideration for data quality, accuracy, completeness, and adherence to the Westpac Group and Financial Crime regulatory requirements and standards.

You will work closely with management to identify trends in performance and emerging patterns, supporting management to drive quality assurance within the team. You will be responsible for performing rechecks to ensure errors raised are remediated by the stakeholders adequately and in a timely manner.

Reporting into the Team Manager, you will provide key insights on assurance review outcomes and drive positive uplift across the Financial Crime Surveillance team.

Other key responsibilities include:

- Maintaining relationships with peers and key stakeholders, promoting an environment of collaboration, continual improvement, and uplift.
- Delivering high standard QA outputs over a range of alerts/cases.
- Delivering constructive feedback of assurance findings with concise and clear rationale of reasons for finding.
- Continued support of team capability through effectively supporting team manager with efficiencies across QA processes, standard operating models, and QA tools.

What's in it for me?

You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career and internal career prospects. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure.

What do I need?

To be successful in this role, you must have experience in Quality Assurance working in or with an operational financial crime team. You will also have strong investigative, problem-solving, and negotiating skills ideally within an operational banking environment.

Further key attributes include:

- Strong communication, investigation and problem-solving, feedback, and stakeholder management skills
- Practical knowledge of QA methodologies
- Knowledgeable in Financial Crime alert types and regulatory requirements

What's it like to work there?

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities, and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow, or all the little perks in between.

We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

How do I apply?

Start here. Just click on the APPLY or APPLY NOW button.

At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au.

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