Senior Quality Control Analyst

Senior Quality Control Analyst (Payroll Compliance & Assurance)

North Ryde, NSW, Australia

About Us

At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world-leading insight, we work closely with our customers to design, build, and sustain assets, infrastructure, and facilities.

About the Team

Our purpose at Downer is to create and sustain the modern environment by building trusted relationships with our customers. Our pillars, Sustainability, Delivery, Relationships, and Thought Leadership, give our people the confidence to achieve their ambitions and empower them to bring their most authentic selves to work every day. From training and development opportunities to flexible work options and highly competitive reward and benefits packages, we understand the importance of living our values when it comes to our people.

Job Description

The Senior Quality Control Analyst (Payroll Compliance Assurance) is responsible for guiding and executing complex sample-based testing of Payroll Services processes to ensure payroll systems/processes are compliant with internal policies, regulatory bodies, and standards. The role involves identifying potential control weaknesses through sample-based testing, assessing risks, and relaying findings to relevant stakeholders (including Industrial Relations Governance Team and Remediation Team) to facilitate further investigation and remediation. A Senior Analyst is not only involved in identifying issues and assessing risk but also providing strategic guidance and mentoring to Quality Control analyst/s.

Key objectives and accountabilities:

1. Review and analyse relevant documentation and all relevant data to identify potential risks and control gaps to conduct targeted testing on.
2. Guide the development of testing methodologies, checklists, and criteria to ensure accurate and consistent assessments.
3. Determine the optimal sample size from the identified population to ensure a high level of confidence in findings while maintaining operational efficiency.
4. Conduct and oversee sample-based testing of Payroll and Payroll Compliance processes to evaluate adherence with established policies and procedures and employment laws.
5. Maintain precise and comprehensive working papers that clearly document the testing procedures and findings.
6. Review analysts' working papers to ensure a high quality level has been achieved and provide timely and relevant feedback.
7. Prepare thorough, data-driven summaries of findings and present identified issues.
8. Communicate/present findings to stakeholders, including Payroll Services/Payroll teams, Compliance team, Industrial Relations, Internal Audit, and senior management.
9. Serve as a subject matter expert on compliance-related matters within Payroll.
10. Lead knowledge-sharing sessions and contribute to the development of best practices within the compliance assurance function.
11. Manage and participate in relevant fieldwork and data collection relevant to incident reporting.

About You:

1. 3-5+ years in payroll, payroll compliance, IR experience, and audit.
2. Strong knowledge of internal control practices, including the design, implementation, and monitoring of controls to ensure operational effectiveness and compliance.
3. Strong stakeholder management skills, with the ability to build relationships and effectively manage stakeholders to drive successful change management.
4. Application of robust payroll, industrial relations, and financial control frameworks.
5. Value Stream Analysis and Process Mapping.
6. Critical analysis and reporting skills, exceptional attention to detail, and excellent writing skills.
7. Ability to effectively manage competing priorities to tight deadlines.
8. Ability to effectively identify and manage risks, with the skills to understand impacts and provide mitigation strategies.
9. Experience in supporting effective change in a multifaceted people environment.

At Downer, our approach to diversity is what sets us apart. Our people can be their best by bringing their most authentic selves to work every day. Downer is made up of more than 30,000 people who are all different. Different preferences and perspectives. Different histories and heritages. We are different in the way we think, the actions we take, and the unique value we contribute to Downer, and it's these differences that are Downer's greatest strength. As an inclusive employer, we welcome applications from everyone – bring your difference.

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