
Link to: #25.105 Housing/Shelter Support Worker – Night Shelter 3/9/2025
2 days ago
Our Place Society (OPS) is an organization founded on inclusive and progressive Christian values and principles. We are driven by our values: hope and belonging, teamwork, unconditional love and safety. We work as a team to create a nurturing atmosphere of home and family, where all are welcome. A team approach is critical to living out our mission and values and directing our work.
Reporting to the Site Supervisor and Team Lead, the Housing / Shelter Support Worker participates directly in identifying clients' problems, needs and risks. Plans and conducts individual counselling sessions using basis one on one counselling techniques. Provides specific basic life skills building in problem areas. They are directly involved in the engagement and provision of services from intake procedures and programs to help residents/shelter users succeed in their goals. The Housing / Shelter Support Worker advocates for residents, resolves difficult or sensitive issues or problems, responds to medical emergencies including overdoses, and maintains a safe and welcoming environment for a marginalized population.
The duties and responsibilities reflect the needs of our residents/shelter users and our housing and shelter programs. These duties are listed but not limited to the areas included below.
Duties & Responsibilities
Resident/Shelter User and Program Needs:
- Assist with all aspects of resident support plan development and delivery of services, in collaboration with Team Lead/Site Supervisor and support team if applicable.
- Develop rapport and trusting yet professional relationships with residents.
- Assist with "Meet and Greet" of prospective residents and new resident/shelter user intakes.
- Perform wellness checks.
- Participates in the set-up of shelter upon arrival and clean up before end of shift.
- Distribute harm reduction supplies, personal hygiene supplies, cleaning supplies, meals, etc. to residents.
- Assist residents with activities such as room cleans; clean out vacant rooms.
- Assist with appropriate applications and referrals (for example, Income Assistance, other housing permanent housing supports and support team referrals).
- Develops and implements short-term, issue specific intervention plans within program guidelines by one-on-one support, in consultation with the Site Supervisor and/or with any outside agencies, such as ACT teams, detox and treatment programs.
- Evaluates the effectiveness of the intervention plan, reports on clients' progress, and discusses related concerns with the Supervisor in order to resolve identified problems and move towards defined objectives.
- Gathers information relevant to the client's problems, needs and risks by interviewing, observing behavior, meeting with any other service providers, and using a variety of inventories, checklists, and questionnaires. Reviews the information gathered to identify problems, needs and risks.
- Plans, prepares, and conducts basic individual counselling session using techniques such as active listening, conflict resolution, basic psycho-educational group methods to resolve identified problems, needs and risks.
- Maintain an active file for each assigned resident. This includes electronic log notes for all pertinent interactions and observation. Maintains all records and statistics and provides reports to the Supervisors as required.
- Outlines services provided by the program and provides information on referrals to other community service providers, resources and professionals as required.
- Use various influential techniques guided by social work standards and methods to clients that are resistant to support and intervention.
- Assist with laundry as needed and maintain on-site laundry rooms.
- Support residents with developing independent life skills such as household management, medication management, socialization, money management, decision-making, time management, etc.
- Maintain a working knowledge and understanding of laws and legislation which affect our residents such as Mental Health Act, Ministry of Social Development and Poverty Reduction, Human Rights.
- Utilize de-escalation skills to mitigate challenging situations and maintain a safe and calm environment.
- Maintain professional boundaries while displaying empathy and compassion.
- Respond to medical emergencies including overdoses. Provide emergency first aid such as administering naloxone and performing CPR. Provide non-emergency first aid such as minor wound care.
- Liaise with partner agencies and other professionals/support teams. Participate in cross-agency working groups as required.
- Accompany residents to meetings and appointment as required.
- Complete Incident Reports according to procedure.
- Ensure that violations of the program agreement are addressed and followed up on, in collaboration with the team and Team Lead / Site Supervisor, as necessary.
- Collaborate with team on how to engage residents, utilizing a Team Approach as needed. Recognize and utilize each team member's strengths to provide the best support for residents.
- Ensure that all room inspections and follow ups are completed according to the schedule.
- Oversee resident volunteer work and disperse honorariums according to the program guidelines.
- Accompany facilities staff and contractors while performing maintenance work in resident rooms.
- Ensure the staff office(s) is/are clean and tidy as well as all other common and shared spaces.
- Participate in cross-agency working groups as required.
- Work alongside volunteers by assisting in the orientation, support, and assignment of duties to fulfill their roles serving residents for OPS.
- Clean rooms as needed when residents move out, wearing appropriate PPE. This can include dealing with human wastes, blood, sharps, and other paraphernalia.
- Plunge toilets and deal with leaks, wearing appropriate PPE. This can include dealing with human wastes, blood, sharps, and other paraphernalia.
- Oversee that any signage is kept up to date and is changed as needed, avoiding 'sign noise' and any inappropriate signage.
- Report all maintenance needs and requests in a timely manner according to procedure.
- Assist in custodial and maintenance tasks as directed by the Team Lead / Site Supervisor.
- Assist with the collection of statistical information for reporting requirements.
- Awareness of critical incident report procedures and follow all health and safety policies and procedures. Work with OPS Occupational Health and Safety team to ensure that all staff work in a safe manner. Report all staff injuries to the Site Supervisor, ensuring appropriate paperwork is filled out.
- Uphold all OPS policies and procedures.
- Refer all media requests to the Director of Communication.
- Understand and follow the Good Neighbor Agreement established for your site (if applicable).
- Understand and follow the VicPD/OPS Cooperation agreement and liaise with Community Resource Officers as needed.
Skills and Abilities:
- Basic computer skills with a working knowledge of Microsoft Office Suite.
- Training in or knowledge of non-violent crisis intervention techniques and harm reduction approach.
- Knowledge of services available to shelter users and residents.
- Knowledgeable of community resources.
- Ability to work independently and show initiative and creativity.
- Ability to deal in a positive collaborative fashion with residents, shelter users and community contacts.
- Ability to communicate effectively with clients and coworkers both verbally and in writing.
- Ability to work with a radio and respond to radio calls in a professional, timely manner.
- Strong problem solving, decision making, communication and collaboration skills.
- Knowledge of and ability to employ behaviour management techniques.
- Ability to work in an intense and challenging work environment.
- Ability to lift up to 30 lbs.
- Ability to navigate stairs and be on feet for up to 6 hours of shift.
- Ability to kneel down to ground to attend to overdoses and other medical emergencies.
Qualifications
Education and Knowledge:
- Diploma in a related human/social service field.
Training and Experience:
- A minimum of one (1) year recent related experience.
OR
Working Conditions/Compensation:
Working Conditions/Compensation
Shifts: Full time, three 12-hour shifts (36 hours/week), Thurs/Fri/Sat NIGHTS (7pm to 7am)
Compensation: $34.06 to $35.99 per hour
Benefits: Vacation is accrued at a rate of 6% or in accordance with your length of service as per the collective agreement (Article 18.1). Eligible for a 100% employer paid comprehensive benefits plan, including health and dental coverage, after completion of probationary period.
This position requires union membership.
How to Apply
Eligible candidates are invited to submit a covering letter with their resume detailing their related background, experience, and qualifications by 3pm on Thursday, September 4, 2025 to careers@ourplacesociety.com or to Our Place Society, Attention Ryan Brost, HR Manager, 1027 Pandora Ave, Victoria, B.C. V8V 3P6. Please quote "File #25.105 – Housing / Shelter Support Worker – Night Shelter" in the subject line.
Please note: All applications must have a cover letter to be considered.
We appreciate your time and interest in the position. However, due to the volume of applications, only shortlisted candidates will be contacted.
Our Place Society is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Our Place Society welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.
#J-18808-Ljbffr
-
Housing Support Professional
1 day ago
Bendigo, Victoria, Australia beBeeSocialWorker Full time $3,406 - $35,799Job SummaryThis role supports vulnerable populations by providing housing and shelter services.Key ResponsibilitiesResident Support Plan DevelopmentDeveloping trusting relationships with residents to foster a safe environment.Conducting wellness checks and participating in intake procedures to ensure resident well-being.Setting up shelters, distributing...
-
Support Worker
6 days ago
Bendigo, Victoria, Australia Lifely Full timeSupport Worker - OSHC, Community, and Residential Positions Do you love what you do and want to make a difference?Lifely is looking for passionate and committed casual Support Workers to join our team across three support areas :Outside School Hours Care (OSHC) Support Workers - After-school and school holiday programs for children with...
-
Support Worker
6 days ago
Bendigo, Victoria, Australia Lifely Full timeSupport Worker - OSHC, Community, and Residential PositionsDo you love what you do and want to make a difference?Lifely is looking for passionate and committed casualSupport Workersto join our team acrossthree support areas:Outside School Hours Care (OSHC) Support Workers– After-school and school holiday programs for children with disabilities.Community...
-
Disability Support Worker
5 days ago
Bendigo, Victoria, Australia Hearth Support Services Full time $60,000 - $80,000 per yearAre you looking for rewarding and consistent work that offers you an opportunity to make a meaningful impact on the lives of people with disabilities?At Hearth, we provide 1:1 support to NDIS participants. We match you based on your skillset, preferences, and interests, and give you an opportunity to meet your participant prior to working with them. Hearth...
-
BAND 3
3 weeks ago
Bendigo, Victoria, Australia British Columbia Public Service Careers Full timeBAND 3 - Digital Fairness Specialist - (120886)Share this job as a link in your status update to LinkedIn.Posting TitleBAND 3 - Digital Fairness SpecialistPosition ClassificationBand 3UnionN/AWork OptionsHybridLocationVictoria, BC V9B 6X2 CA (Primary)Salary Range$88,700.23 - $125,700.07 annuallyClose Date9/2/2025Job TypeRegular Full TimeTemporary End...
-
BOH Team Leader 3/9/2025
2 days ago
Bendigo, Victoria, Australia greene king Full timeOverviewAs a Kitchen Team Leader, you'll lead by example making sure the team have everything they need so service runs like clockwork You'll support your team by encouraging and helping them to work well together, ensuring every dish served is of the highest standards.Company DescriptionJoin us at Greene King pubs, where we have always been the beacon for...
-
3 Days Left Licensed Clinical Social Worker
6 days ago
Bendigo, Victoria, Australia Gotham Enterprises Ltd Full timeFull-Time Licensed Clinical Social Worker (LCSW) Needed in UtahWe are looking for a dedicated Licensed Clinical Social Worker (LCSW) to join a team in Utah. In this role, you will be providing therapy and support to individuals with mental health issues such as depression, anxiety, addiction, and more. Your contributions will be integral in guiding...
-
Support Worker
5 days ago
Bendigo, Victoria, Australia Calvary Health Care Full time1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Bendigo, VIC, Australia, 3550CasualClosing on: Sep 1 2025Add to favourites Favourite View favouritesPosition DescriptionCalvary – SW Catering - Casual role for a flexible lifestyleProgress with purpose at one of Australia's largest health care...
-
Support Worker
4 days ago
Bendigo, Victoria, Australia Calvary Health Care Full time1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Bendigo, VIC, Australia, 3550CasualClosing on: Sep 1 2025Add to favourites Favourite View favouritesPosition DescriptionCalvary – SW Catering - Casual role for a flexible lifestyleProgress with purpose at one of Australia's largest health care...
-
Assistant House Supervisor
6 days ago
Bendigo, Victoria, Australia Mackillop Family Services Pty Full timeAbout the role:Make a Difference Every Day - Step Into Leadership as an Assistant House SupervisorAre you passionate about creating a safe, supportive, and empowering environment for young people?As an Assistant House Supervisor, you'll play a vital leadership role in shaping lives and supporting our dedicated team of Residential Care Workers.You'll take...