Digital Innovation Specialist

40 Miller St, North Sydney NSW 2060, Australia

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?

We are looking for a passionate team player who aligns with our values and culture , takes pride in their unique contributions, and can challenge the status quo with disruptive thinking . If this sounds like you, come and join us

About the role

As a Digital Innovation specialist in the technical‑sales team, you will serve as a customer trusted technical advisor (customer CTO), helping translate customer business and industry requirements into technology solutions across the Vocus and partner portfolios. Own the Customer transformation journey and co‑create customer outcomes to solve their industry and business needs. Reporting to the Technical Sales – Digital Innovation Manager, this individual‑contributor role has no direct reports and collaborates closely with customers, industry, sales and product teams. The role follows Vocus’s hybrid working model (two days per week in the office) and involves occasional travel to customer sites; no shift work is required. Some interstate and international travel may be required from time to time. In some specific scenarios obtaining a government security clearance may be required.

Key responsibilities

The key responsibilities of the role are listed below. These may change in response to your personal growth and business demands.

- Act as a passionate advocate for driving cross functional technology architectures that solve a customer’s business or industry need. Act as a consulting advisory resource to the sales team with a focus on large and complex customer solutions. Own the framework of cross‑functional tailored solutions that address customer requirements and integrate with their existing environments, ensuring feasibility and scalability and meet Vocus’ technical, commercial and operational objectives.

- Develop deep understanding of customers’ business needs, industry metrics and levers and how technology can influence and drive value. Be able to work across all solutions towers in opportunities for strategic customers, this includes third party responsibilities as they apply to solutions. Be able to bring these together in a coherent way that is documented in detailed solution documentation including deliverable and measurable service levels which can be supported by Vocus.

- Provide the “Innovate and incubate” inputs for Vocus product development based upon customer emerging needs and challenges (and market dynamics). Map and document business requirements, use cases, processes, applications to technical solutions that deliver utility to the customer and act as an advocate for these.

- Assess complex and large bespoke solutions; involving the deployment of capital and complex service architectures; be able to select solution vendors and partners with large capital outlays. Own technical due diligence and third‑party engagements (e.g., vendors, partners) to validate solution feasibility and obtain explicit delivery approvals for any non‑standard components.

- Act as an advocate for the customer within Vocus, its partners and suppliers and develop deep and wide relationships with customers, partners and suppliers to deliver outcomes.

- Proactively and independently engage with customers, aligning with Account Manager, Technical Sales Consultant, BDM and Vocus activities and strategies, but with the confidence to do so self‑sufficiently as a representative of Vocus.

- Effectively communicate solutions and ideas to internal and external stakeholders through written, verbal and visual representations. Explain clearly the benefits, risks and commercial frameworks of the solution options allowing the customer to make an informed decision

- Own multiple concurrent sales opportunities, prioritising tasks and managing time effectively to provide high‑quality technical support throughout all pursuits.

- Deepen expertise in the full product portfolio, industry trends, and competitor offerings to effectively advise customers and internal teams on solution options. Act as a source of knowledge to the sales teams; engage in training of the sales teams and proactively help to build knowledge within this team

- Work with marketing team to develop whitepapers, roundtables, and key note presentations demonstrating Vocus’ thought leadership for the CTO perspective with digital and industry insights highlighting Vocus role in delivery of digital infrastructure.

- Continually strive to meet sales objectives and targets.

Required qualifications, experience and attributes

- Minimum 10+ years’ customer‑facing technology lead and pre‑sales experience

- Broad technical and business competency

- Discovery & requirements capture (use‑cases, success criteria): Expert

- Documenting assumptions, dependencies & risks: Proficient

- Creating customer‑facing presentations and proposals: Expert

- Proven experience working with large customers on $30M or more deals; with bespoke service and contractual constructs

- Proven management of virtual teams and deal teams

- Understanding of Transition, Project, Service and Architecture Frameworks

- Broad but detailed understanding of Communications standards and technologies including but not limited to: Networking Technologies including routing / Security Standards and design / Voice and Unified Communications / Cloud Infrastructure

- Experience in engaging directly with customers, forming relationships and delivering solutions

What We Offer

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

- Diverse and dynamic teams with a supportive and inclusive culture.

- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.

- Flexible hours and a hybrid working environment

- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.

- Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.

- Study assistance programs to excel your personal growth, learning and development.

- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.

We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.

With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.

About Us

As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high‑capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well‑known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.

Ready to take the next step?

If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you – we know that diverse groups are less‑likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them

We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.

If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.

40 Miller St, North Sydney NSW 2060, Australia

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