Policy and Process Improvement Analyst

3 weeks ago

Townsville, Australia ClearCompany Full time

Overview

Location: Eastern Suburbs, Brisbane (3 days onsite, flexible days)

Length: 2-month temporary position, starting immediately

Hours: 38 hours per week, flexible start and finish times

Working Rights: Full Australian working rights required

Hourly rate: Up to $85 per hour plus super

The Organisation

Lotus People are delighted to partner with a highly regarded community services organisation dedicated to improving the lives of people with disabilities. With a strong presence across Queensland, this organisation is known for its compassionate approach, inclusive culture, and commitment to empowering individuals to live fulfilling and independent lives.

The Role

This exciting short-term Policy and Process Improvement Analyst sits within a major organisational project, focused on optimising support worker rostering. This is to enhance both client experience and workforce efficiency. The successful candidate will head the development of policies, procedures, and governance frameworks to underpin a consistent, effective, and scalable rostering model.

Working independently but closely with key stakeholders, you will document current practices, identify opportunities for improvement, and deliver a suite of clear, practical documents to support implementation.

Key Responsibilities

- Develop and write overarching rostering policies, procedures, and governance frameworks
- Map, document, and optimise rostering processes across multiple teams
- Engage with stakeholders to ensure alignment and effective change management
- Provide implementation guidance and handover documentation
- Work autonomously while managing competing priorities

The Ideal Candidate

You will bring proven experience in process design, documentation, and optimisation, ideally within human services, healthcare, or a related field. With a strategic mindset and strong attention to detail, you’ll be confident managing change, collaborating across teams, and producing high-quality deliverables within tight timeframes.

You will also bring

- Minimum 3 years’ experience in process creation and optimisation
- Strong analytical and documentation skills
- Rostering or workforce planning experience (highly regarded)
- Excellent stakeholder and change management capability
- Ability to work independently and deliver outcomes under minimal supervision

Our Recruitment Process

At Lotus People, we are committed to promoting diversity, equity, and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and transparent recruitment process.

Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted candidates will then progress to a virtual interview with the consultant managing the role.

Due to the volume of applications and the specific nature of our briefs, we are unable to take telephone enquiries prior to receiving an application. We kindly ask that all interested candidates apply online and await further contact. Rest assured, we respond to every applicant, regardless of the outcome.

Lotus People are proud to have been awarded Best Agency for Candidate Experience for six consecutive years. We look forward to providing you with a positive and respectful experience.

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