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Guest Experience Host

4 weeks ago

Hobart, Australia Travel + Leisure Co. Full time

Overview

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Role

Part-time Guest Experience Host & Face to Face Sales Lead Generator at Seven Mile Beach.

How You/'ll Shine

- Greet and register owners and guests
- Provide information on local area attractions
- Complete department-related paperwork
- Use all communication equipment including telephones, facsimiles and computers
- Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
- Establish commonality and build rapport with customers to ensure an exceptional experience
- Work closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests through the check-in process
- Clearly articulate the benefits of traveling within the Wyndham Destinations community
- Meet targets and KPIs as set by the business
- This role requires availability for weekend and public holiday shifts

What You'll Bring

- Previous experience within a similar hotel position
- Genuine passion for customer service and the local area
- Excellent communicator with strong interpersonal skills
- Enthusiastic, self-motivated and positive individual
- Immaculate presentation and professional grooming standards
- High levels of computer literacy
- Previous experience with a PMS system (Hirum, Fidelio, Opera, etc) advantageous
- Ability to recognize and solve problems in the workplace
- Ability to work a flexible schedule, including nights, weekends, public and school holidays

Rewards & Benefits

- Professional development funding
- Discounted hotel stays across Australia, Fiji, New Zealand
- Great career development opportunities

Equal Opportunity

We are an equal opportunity employer, and all applications will be considered for employment without regard to membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

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