Service Market Manager

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Service Market Manager - Volvo Construction Equipment

Location: Wacol, QLD, AU, 4076

Position Type: Professional

Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Volvo Group Australia manages the manufacturing, distribution and operation of well-known brands such as Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment and Volvo Financial Services.

Volvo Construction Equipment (CE) is one of the world’s largest manufacturers of construction machines. The broad range of Volvo CE products and services are offered in more than 140 countries, across various industries including oil and gas, heavy infrastructure, utilities and construction.

As the Service Market Manager for Volvo Construction Equipment (Volvo CE), you will be responsible for customer satisfaction, market penetration, sales and profitability of Uptime and Parts services. This will include parts volumes and profitability for selected Dealer markets.

Responsibilities

- Develop a high performing dealer network for selected Dealer markets, in close collaboration with the retail development function

- Develop the Uptime and Parts capability with assigned Dealers to reach wanted targets in parts and services penetration as well as customer satisfaction

- Actively support the development and implementation of company targets for uptime and parts, as well support targets for productivity services

- Secure Dealer parts and service readiness at product launches

- Drive launches of Uptime and Parts services according to plans

- Planning and execution of partnership development meetings (PDP) to improve the overall partnership performance on the market.

Your future team

Reporting to the Volvo CE Head of Oceania Sales Market, you will work in a team of 5 Australian based Volvo CE employees, with the greater organization based in Eskilstuna, Sweden. You will have the advantage of working within the Oceania markets (Australia, New Zealand, New Caledonia) with a global backing, as the Volvo CE footprint continues to grow each year in Oceania.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

- A relevant tertiary qualification

- Proven experience within construction equipment sales or aftermarket management

- Extensive experience working within global commercial organizations

- Experience in development of business plans and execution

- Sound understanding of Dealer operations

- Strong networking and relationship management

- A passion for people and organizational development

- Willing to travel interstate on a frequent basis, as well as internationally less frequently.

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

- Avoiding the CBD traffic with our convenient Wacol location

- Modern, open plan offices with fully electric stand-up desks, an onsite café, parental room and end-of-journey facilities

- Access to Sonder (Wellbeing & Safety Partner) for you and your family members

- Opportunities to continue to advance your career with global career opportunities

- A truly value-based organization, inclusive workplace culture and passionate people shaping the world we live in.

Ready for the next move?

If you want to make a real impact in your career, our growing Volvo CE business is where you want to be. We look forward to meeting you.

The successful candidate will be required to undergo appropriate background and reference checks.

Volvo Group Australia are proud of our inclusive work environment which promotes a supportive energy and encourages individual growth to create strong teams. We are committed to building a workforce which reflects the exceptionally diverse customers we serve and encourage applications from all backgrounds. Please let us know if you require any reasonable adjustments to your recruitment process.

We value your data privacy and therefore do not accept applications via mail.

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