Consultant, Customer Communication Insights
4 days ago
Overview
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
In the role of Consultant, Customer Communication Insights (compliance) you will join the Customer Communication Insights team that’s doubling down on owning it.
Responsibilities
Each day, you’ll go above and beyond to:
- Conduct pre-campaign analytics to help shape customer contact strategy design and new targeting opportunities
- Conduct post-campaign analytics to continuously monitor and influence the optimisation of campaign performance and reach
- Present campaign sizing and waterfalls using data visualisation tools and creation of insights presentation for various audiences
- Enable data into Marketing environment to support campaign execution
- Development of improved analytical approaches and test and learn frameworks
- Provide professional and ethical behaviour in your actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures relevant to the position
Requirements
We’re looking for the best and brightest to deliver the best for our customers. You’ll need:
- Experience with data in a data analyst, engineering or measurement role, preferably in the banking industry
- Experience with Databricks or equivalent data platform
- GitHub
- Jupyter Notebooks
- AWS Services (S3, EC2, EMR, SNS, SQS, Lambda functions, Redshift) or equivalent cloud
- Advanced skills with demonstrable experience in SQL and Python
- High level analytical skills with demonstrated experience identifying insights that inform business solutions with a variety of analytical techniques
- Demonstrated experience working with many and varied data sources to identify required data including the use of data models
- Demonstrated experience evaluating the performance and business impact of data driven solutions
Diversity and Inclusion
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That/'s why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
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