3 Days Left: Retail Manager

7 days ago


Melbourne City Centre, Victoria, Australia NORTHSIDE HOSPITALITY GROUP PTY LTD Full time
JOB TITLE: Retail Manager - Mile End Bagel Shop

JOB TYPE: Full-time

SUPERVISOR/MANAGER: Store Owner

Annual Salary Range: 70,000 - 80,000

MAIN DUTIES/RESPONSIBILITIES:
- Oversee daily operations of the bagel shop, including staff supervision, customer service, and quality control
- Manage and train a team of retail staff, including scheduling, performance evaluations, and professional development
- Ensure compliance with food safety regulations and maintain high standards of cleanliness and hygiene
- Monitor and manage inventory levels, place orders with suppliers, and maintain relationships with vendors
- Handle cash management, daily reconciliation, and financial reporting
- Resolve customer complaints and maintain high standards of customer service
- Implement marketing initiatives and promotional activities to drive sales
- Maintain store presentation and merchandising standards
- Analyse sales data and prepare regular performance reports
- Ensure workplace health and safety policies are followed

SKILLS & EXPERIENCE

Qualifications:
- Certificate III or IV in Business Management or Hospitality Managemnet (desirable)
- Food Safety Supervisor certification

Experience:
- Minimum 1 year of experience in retail management, preferably in food service or hospitality
- Proven track record of successful team leadership and business growth

Skills:
- Strong leadership and team management abilities
- Excellence in customer service and problem-solving
- Proficient in POS systems and basic accounting principles
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment
- Understanding of food cost control and inventory management
- Basic computer skills including Microsoft Office and scheduling software

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