Workforce & Scheduling Coordinator

Role:Workforce & Scheduling Coordinator

Work Type:Permanent Fulltime

Location:North Ryde (Flexible/Hybrid)

Level: 3

Aboutus

With over55 years of experience, New Horizons is a leading provider of disability, agedcare, and community support services, committed to empowering individuals tolivetheir best lives.

Whywork with us

Above award pay and great benefits

Your workmatters. And so does your pay. At New Horizons, enjoy above-award pay, penaltyrates, and salary packaging options that can increase your take home pay by upto $15,900Plus, get access to novated leasing, paid parental leave, andfor full-time employees, RDOs.

Grow with us

Did youknow our CEO Luke Buckley started out as a support worker with us, 15 yearsago?That’sproof your career can go anywhere here. We invest in yourfuture with ongoing training and mentoring, clear career advancement pathways,opportunities to specialise in aged care and disability support, and a rewardsand recognition program that celebrates your wins.

Perksfor your wellbeing

On top ofmeaningful work,you’llenjoy extras like Fitness Passport and ourconfidential Employee Assistance Program, giving you access to fitness,counselling, and wellbeing support when you need it.

Work your way

At NewHorizons,you’llget flexible scheduling and work arrangements thatsupport a healthy work-life balance. You can alsopurchaseextraannual leave, and if you work 10 weekends a year,you’llenjoyanadditionalweek of leave on top.

A supportive community

Join acollaborative and respectful team, where diversity is celebrated and everyindividual is valued. Build meaningful relationships with clients and theirfamilies, fostering belonging and making a real difference in thecommunity.

Strong Leadership

At NewHorizons,you’llbe backed by experienced leaders who put yoursuccess and well-being first. With tailored coaching andmentoring,you’llhave the support you need to grow andthrive.

About therole:

As the Workforce & Scheduling Co-ordinator, you’ll playa key role in ensuring our clients receive consistent, high-quality support. You’ll manage daily and long-term rosters, match staff toclient needs, and respond quickly to changes to maintain continuity of care. Actingas the main contact for our support workers, you’ll provide guidance on shifts,availability, and expectations while building strong relationships with hostorganisations.

This role suits someone organised, proactive, and calm underpressure who enjoys problem-solving and supporting frontline teams.

Your responsibilities:

- Create, manage, and optimise daily, weekly, and long-term rosters

- Match support workers to clients based on skills, availability, and continuity

- Respond swiftly to roster changes, cancellations, and shift replacements

- Ensure rosters comply with awards, NDIS requirements, and fatigue guidelines

- Maintain accurate workforce scheduling data in internal systems

- Act as the main contact for staff regarding shifts, availability, and expectations

- Work closely with host organisations to meet their staffing and service needs

- Identify risks, document incidents, and elevate issues as required

About you

- Experienced in scheduling, rostering, or workforce coordination within disability, aged care, or community services

- Strong organisational and time-management skills with the ability to juggle competing priorities

- Confident communicator who builds trust and rapport with frontline staff and external stakeholders

- Tech-savvy with experience using scheduling software and Microsoft Office

- Knowledge of NDIS frameworks, person-centred practice, and award compliance

- Calm under pressure, solutions-focused, and committed to delivering high-quality service

Pre-employment Checks:

- Current Police Check ( Issued within the last 3 months)

- Current NSWDriversLicense

- NDIS Worker Check (or willingness to obtain)

- NSW WWCC (or willingness to obtain)

How to Apply:

To register your interest,please click ‘Apply Now’ and provide a resume and cover letter outliningyour suitability for the role.

If you haveany questions about this role or would like to discuss any reasonableadjustment you mayrequirethroughout the recruitment process, orrequire alternative method ofsubmittingyour application, pleaseemailrecruit@newhorizons.net.au

IMPORTANT:New Horizons is an equal Opportunity Employer, and ourpeoplerepresentthe community which we serve. We invite all theapplicants to apply, including First Nations People, and people from diversesocial, cultural and gender backgrounds.

NewHorizons acknowledges all Aboriginal and Torres Strait Islander peoples as thetraditional custodians of the land.

Due to the high volume of applications, only candidatesshortlisted for interview will be contacted.

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