Only 24h Left Product Support Advisor

4 weeks ago

Perth, Australia WesTrac Full time

Overview

Be part of the team that’s made for more. WesTrac is hiring experienced Product Support Advisors on a FIFO basis across Newman, Paraburdoo, Gudai Darri and other regional client locations to work on Caterpillar equipment in world-class mining operations.

This is more than a job—it’s the chance to make a real difference in fleet performance, reliability, and customer satisfaction, with a supportive team, state-of-the-art workshops, and FIFO lifestyle perks.

What You’ll Do

- Diagnose, repair, and maintain a range of Caterpillar equipment
- Conduct regular equipment inspections, ensuring safety and compliance
- Provide warranty support and planned component change-outs
- Offer technical guidance to optimise fleet performance and availability
- Support frontline maintenance teams with expert advice and minimal tool time
- Build strong relationships with customers and stakeholders onsite

Your Location Options

Newman (BHP Area C)

- Located 120 km north-west of Newman in WA’s Pilbara region
- Supporting a new CAT fleet in a high-tech workshop
- Roster: 8 days on / 6 days off – 12 hr shifts
- Short commute to camp accommodation
- FIFO from Perth only
- Hands-on support for a cutting-edge autonomous fleet including 793F & 789D trucks, 994 Loaders, 6040/6060 Excavators, D10/D11 Dozers, drills and more
- Roster: 8 days on / 6 days off – 12.5 hrs/day (incl. 30 min break)

Client Support Team (PSG)

- The FIFO service department is based in Welshpool, providing skilled maintenance personnel across remote mining locations in Western Australia.
- Specialises in warranty support, shutdown coverage, and labour hire roles.
- Fully equipped with service vehicles and tooling to support field operations.
- Roster: 8 days on / 6 days off – 12.5 hrs/day (incl. 30 min break)

What We’re Looking For

- Australian-recognised Mobile Plant Trade Certificate
- Previous field service or mine-site experience on large CAT fleets
- Strong diagnostic, troubleshooting, and advisory skills
- Willingness to support training, inspections, and hands-on work when needed
- High-risk work licences (Forklift, EWP, Dogging & Rigging, Working at Heights)
- Strong communication and customer relationship-building skills

Why Join WesTrac?

- Paid parental & secondary carers leave
- Salary sacrificing & novated leasing
- Income protection insurance
- 600+ retail discounts: Coles, Virgin, HOYTS, Crown & more
- Discounted BUPA cover
- Fitness Passport – access to gyms across Australia
- EAP support for you and your immediate family
- "Made for More" personal & team awards
- Internal career progression opportunities
- Upskilling through our award-winning WesTrac Institute
- Employee Referral Program – Earn up to $5,000 for successful referrals
- Emergency Services & Defence Force Leave
- Employee Share Purchase Plan
- Relocation Support Available

We welcome skilled candidates from across Australia and overseas. Based on role and eligibility, visa sponsorship and relocation assistance may be available.

Ready to Work With the Best?

If you're passionate about machinery, maintenance, and making a difference on-site, we want to hear from you. Apply now and join a team built for performance, powered by people, and Made for More.

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