▷ Apply Now Expressions of Interest: Service Technician, MacKay Queensland, Australia

Expressions of Interest: Service Technician, Mackay Queensland, Australia

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

We are seeking expressions of interests for an experienced Service Technician to join our QLD Service Team. The successful candidate will be based in the Mackay region, QLD or surrounding areas.

Role Overview

As an Arjo Field Service Technician, you will apply your technical knowledge and service experience to troubleshoot, repair, and maintain Arjo equipment as well as a range of third‑party items for Arjo customers within the broader aged care and acute care healthcare environments.

You will play an important role in ensuring our customer’s equipment is functional and safe to use for caregivers and residents/patients. Your skills and a positive can‑do attitude will help empower movement for people facing mobility challenges and increase the quality of lives for our customer base.

The role will involve:

- Carry out maintenance, repairs and testing of Arjo’s range of patient handling equipment and related third‑party equipment

- Conduct routine scheduled servicing (preventative) and breakdown support (reactive)

- Promote Arjo services and service contracts to customers in Mackay QLD

- Take a lead in pursuing regional business and work with other technicians based in Mackay to secure new business

- Provide accurate and compliant reporting on equipment serviced and repaired in Arjo’s data capture system, ensuring jobs are completed month to month

- Maintain and report spare parts stock accurately in Arjo’s service stocktake system

- Maintain the safety and integrity of all serviced products in accordance with Company Policy

- Travel within QLD as required to meet the needs of our large and growing customer base

Skills and Experience:

- Relevant field service experience, preferably within Healthcare or a service‑related sector

- Proven problem‑solving ability and troubleshooting skills

- Strong customer service orientation with proven track record of providing exceptional service

- Strong time‑management and planning skills with an ability to meet performance targets/KPIs

- Excellent presentation, communication and sensitivity when interacting with staff and clients in healthcare environments

- Ability to understand customer needs and provide appropriate solutions for mutual benefit

- Demonstrated ability to operate small hand tools, power tools and test/inspection equipment

- Computer literacy and familiarity with iPad use is an advantage

- Ability to work independently yet within a team environment

- Current QLD driver’s licence (Class C) is essential

What We Offer:

- Competitive remuneration, bonus plan and company vehicle (van)

- Paid parental leave scheme

- Employee assistance program

- Access to our guiding principles reward and recognition program

- Great Place to Work certified (May 2025)

- Best Place to Work in Healthcare and Social Assistance – Australia 2025

- Continuing education and career development plan

- Inclusive and supportive team environment

Why Diversity Matters to Us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, including Aboriginal and Torres Strait Islander applicants, to apply.

Pre‑employment Requirements

Successful applicants will be required to undergo reference checks, national police and pre‑employment medical check (including drug & alcohol screening) prior to appointment.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism.

With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

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