Retail Sales Assistant

1 week ago

Townsville City, Australia Baby HQ Pty Ltd Full time

Overview

Two permanent part time positions available:

Position 1 - Friday 9am - 5pm, Saturday 9am - 4pm

Position 2 - Friday 8:30am - 5pm, Sunday 9:30am - 4pm

Baby Bunting is Australia's largest nursery speciality retailer, but we're much more than that. We're a growing community dedicated to supporting parents through every step of their journey. Our purpose? To share in the joy and provide support through the challenges of raising little ones by empowering parents to make the best choices for their families.

🚀 Ready to connect, support, and make a real impact? If you’re passionate about delivering brilliant customer service, creating meaningful in-store experiences, and supporting parents and carers, this is your moment 🚀

📍 Location – Townsville, QLD

📅 Employment Type – Permanent Part Time

🕒 Rosters - Position 1 - Friday 9am to 5pm and Saturday 9am to 4pm. Position 2 - Friday 8.30am to 5pm and Sunday 9.30am to 4pm.

About the Role

As a Retail Sales Assistant, you’ll be responsible for delivering exceptional customer service, fostering a positive shopping experience, and supporting new and expectant parents on their journey. We’re looking for someone who is passionate about helping others and thrives in a dynamic retail environment.

Here’s what you’ll be doing:

- Customer Engagement – Connect with and understand the needs of new and expectant parents, providing personalised assistance and product recommendations.

- Product Demonstration – Guide customers through product features and benefits, ensuring they make informed choices.

- Stock Management – Maintain accurate stock levels and ensure the store is well-presented and organised.

- Flexible Scheduling – Work a rotating roster of flexible shifts across weekdays, evenings, and weekends.

About You

You’re a proactive and approachable individual who thrives in a fast-paced retail environment. You have a genuine passion for helping others and delivering exceptional customer service.

What you bring to the team:

- Prior Customer Service Experience.

- Ability to work in a fast-paced environment.

- High Standards in customer service and store presentation.

- Proficient in calming irate customers and resolving issues with empathy and professionalism.

- Physical Requirements: Able to lift up to 15kgs between floor and shoulder, 10kgs above shoulder height. Ability to wear a headset to communicate with the team on the shop floor. Stand and walk for prolonged periods of time.

The Perks & Benefits

- A supportive, friendly team culture that celebrates wins and supports your goals.

- Competitive salary / hourly rate

- Paid parental leave to support you and your family.

- Training pathways to support your growth and career development.

- Employee Assistance Program for your wellbeing.

- Generous team discounts.

Please Note

• Every employer in Australia has the obligation to ensure that employees have the relevant working rights. All successful applicants will need to undergo a Right to Work check.

• Due to the intimate and personal nature of our work, successful applicants will also need to undergo a National Police Criminal History Check.

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