Product Specialist

Product Specialist- Surface Drills | The position is open to applicants across Australia; however, Heatherbrae (NSW) or Mackay (QLD) are preferred locations due to business needs.

The role

The Product Specialist is responsible for resolving technical and operational issues on customer equipment, develop and implement product improvements and to provide training to upskill both Sandvik and customer personnel.

To be a key contact for the EQ Division, ensure frontline readiness for new technologies, new product introductions (parts, resources, training) and be proactive with operational readiness planning

This role will include ad hoc travel to both domestic and international customer sites within key sales areas as this is a key requirement of the role.

Areas of responsibility

- Provide Technical support internal and external stakeholders to troubleshoot and resolve equipment issues.
- Collects technical feedback in Sales Area (communicates through Technical Feedback Database), use the database system to communicate and resolve issues with the EQ division Technical Support Teams
- Support Equipment optimization in the field supporting Service Teams to perform system tune-ups and upgrades.
- Takes technical and application ownership of market releases of new products and new product versions, and ramp down old products.
- Aftermarket support to Equipment divisions and Sales Areas.
- Deliver technical training to internal service personnel and external customers on equipment operation, preventive maintenance, and troubleshooting practices.
- Create instructional materials on tasks that are not covered in the manual to support service teams and customers to repair equipment safely and efficiently.

Your profile

We are looking for an experienced professional with at least 5 years of post-trade experience in Surface rotary drills or a proven track record in a similar role. Your ability to perform diagnoses and adjustment of hydraulic systems will play a big part in your success of this role. Your ability to guide technicians through the troubleshooting process coupled with exceptional oral and written communication skills, sets you apart.

Your high level of interpersonal skills, especially in customer interactions, will be an asset. Additionally, your computer literacy and capacity to excel under pressure, while remaining flexible and adaptable to change, make you an ideal fit for our integrated, dynamic team.

Agencies need not apply.

To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical assessment.

What we offer

- Generous Superannuation contributions, above the industry standard.
- Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program.
- Employee Referral program, earning up to $5,000 per successful referral
- SELECT the relevant bonus from the 3 options below
- Company-wide Bonus scheme to reward your hard work and dedication.
- Company-funded paid parental leave, with superannuation contributions during the leave period.
- Extensive training opportunities, from internal programs to contributions towards external studies.
- Sandvik Wellness Program to support and enhance your health and wellbeing.
- Ongoing development, opportunities with extensive internal and external training opportunities
- Flexible working arrangements, with flexible start and finish times

Our Company and Culture

Sandvik Mining and Rock Solutions is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, and technical solutions tailored to the mining and infrastructure industries. As a business area within the Sandvik group, we are proud to be part of the 41,000 employees spread across more than 170 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions and 90% circularity by 2030.

We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.

Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.

Talent Acquisition Specialist
Sam Lingman

For further information - samantha.lingman@sandvik.com

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