Team Leader – Housekeeping

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“Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.”

Care Connects Us

At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.

Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.

About Park Hyatt Melbourne

Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.

Benefits of working with us

- Leading global hotel brand with career advancement opportunities

- Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones

- Complimentary duty meals whilst on shift

- Discounted food & beverage and park club health & day spa treatments

- Discounted onsite car parking

- Employee assistance program – benefit from free, immediate and confidential support for any work, health or life concern

- Generous paid time off and holiday policies including paid parental leave and wellbeing leave

- 10% discount with NIB Health insurance

About the Role

As the Team Leader in Housekeeping, you will be responsible for ensuring the smooth and efficient running of the department whilst ensuring adherence to the standards required by the department and the hotel. You will play a large role in the training and supervision of the Housekeeping team to ensure service levels and standard levels are always met.

Working in a team of 30, you will support both the Housekeeping Manager and the Assistant Manager in supervising and managing the day-to-day operations as well as supporting the team to achieve our purpose.

This varied and dynamic role provides a chance to develop your Hospitality career within an international company; either in Australia or overseas. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Responsibilities

Some of the responsibilities include:

- Assist in the rostering of staff and controlling manning levels regarding occupancy, service quality and cost.

- Ordering guest supplies, cleaning supplies, printing and stationary.

- Conduct daily operational briefings effectively.

- Assist in ensuring rooms are turned around to meet guest needs.

- Allocate daily duties to Housekeeping staff, monitor their performance, cleanliness standards, presentation of guest rooms and assist them in their duties as required.

- Conduct training courses for new associates and refresher courses for existing associates.

- Supervise associates within the department, ensuring that the correct standards and procedures are maintained.

- Assist in the development of staff and the effectiveness of all Housekeeping associates through appropriate training, coaching and/or mentoring.

- Ensuring the department's operational budget is strictly adhered to and all costs are strictly controlled.

Qualifications

- A true desire to satisfy the needs of others in a fast‑paced environment.

- Refined verbal and written communication skills.

- 2‑3 years within Hotel Housekeeping.

- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.

- Service‑oriented style with professional presentation skills.

- Must possess the following strengths: high energy, entrepreneurial spirit, effective communicator and providing exceptional customer service.

- Must be proficient in Microsoft Word and Excel.

- Must have excellent organisational, interpersonal and administrative skills.

Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you'll discover a career you didn't know existed.

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