Customer and Technical Advisor

Take the next step. Be part of something bigger at Suncorp.

- Make a real difference providing quality outcomes for our customer and business
- Act as the subject matter expert for relevant claims teams
- Brisbane CBD Location / hybrid wfh
- Permanent role

About the role:

Personal injury claims aspires to be Australia's leading personal injury insurer. Our commitment to our people has inspired a culture where we empower them to make decisions and encourage them to succeed, by creating a supportive environment that recognises achievements.

The purpose of this role is to deliver exceptional customer experience and claims performance. The Customer & Technical advisor will work collaboratively with the Leader - direct customers to challenge and develop business processes and strategies to drive an improved customer experience, efficiency, and claims performance in line with Group strategy, legislative requirements, and Customer Vision. As part of the CTP QLD team, you will display the Suncorp Values, the Group behavioural expectations to promote a high performing culture which advocates the benefits of change and continuous improvement. This role is also accountable for coaching and mentoring the claims teams to ensure exceptional customer service and sound decision making. The role requires a constant customer focus by working with customers, team members and third parties to find solutions consistent with their needs and the business objectives as well as resolve complaints in a timely manner.

What you'll do:

- Demonstrate customer obsession and places the customer at the heart decisions
- Provide exceptional customer service to injured customers
- Maintain a constant customer focus by working with customers, team members and third parties to find solutions consistent with their needs and the business objectives
- Ensure customer expectations are met and exceeded
- Alignment of team objectives to ensure effective delivery of our customer proposition.

What you'll bring:

- Experience in Personal Injury claims is mandatory
- Minimum 5 years Technical Claims or Senior Claims Advisor Experience is desirable
- A commitment to increasing customer experience and delivering high quality solutions within required timeframes
- Excellent written and verbal skills, and ability to convey and explain information to direct customers both verbally and in writing.
- Ability to make commercial decisions in line with delegated authority.

What we can offer you:

- Competitive benefits package and excellent work culture
- Excellent discounts on a range of retail favourite stores as well as insurance products
- A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave
- Invest in your brighter future with ongoing study support and career development programs

About Suncorp:

Suncorp is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple. Someone who's naturally empathetic and finds joy and pride in making a genuine difference – because you'll be doing that from the moment you start work each day.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact annette_frasca@suncorp.com.au for a confidential conversation.

Advertised: 07 Aug 2025 AUS Eastern Standard Time
Applications close: 21 Aug 2025 AUS Eastern Standard Time

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Utilise your Personal Injury Claims experience and make a real difference to our people

Utilise your Personal Injury Claims experience and make a real difference to our people

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