Lead Technical Officer

4 weeks ago

Canberra, Australia Nixil Full time

Security Clearance Required for this role:

- Must have a Negative Vetting 2 (NV2) security clearance
- Must be an Australian Citizen
- Mon to Fri - office hours
- Office location in Sydney CBD and Canberra

We’re seeking a Lead Technical Officer to manage and mentor a skilled support team, ensuring the reliability, security, and performance of systems that are vital to Defence operations — both at sea and ashore.

What you’ll do

- Lead and develop a support team delivering advanced technical support for critical ICT systems in deployed Defence environments.
- Oversee the management of complex technical issues, ensuring timely resolutions within Service Level Agreements (SLAs).
- Ensure ICT operations remain functional in DDIL (Denied, Degraded, Intermittent, or Limited bandwidth) environments through innovative solutions.
- Manage system security, configuration compliance, and patching in line with Defence ICT standards.
- Oversee messaging infrastructure, multi-forest Active Directory environments, and integration of complex ICT applications.
- Act as the escalation point for high-priority incidents and vendor-related issues.
- Provide mentorship and training to technical staff, including ship-based teams during set-to-work activities.
- Review and approve Standard Operating Procedures, build guides, and technical documentation.
- Support incident response, certificate management, and Minerva system maintenance.

What we’re looking for

- Strong leadership experience in support or service desk environments.
- Advanced knowledge of:
- Microsoft Exchange, Active Directory & Skype Administration
- Citrix Virtual Desktop Administration
- Hypervisor Maintenance & Administration
- Experience with XMPP chat tools and VoIP technologies.
- In-depth understanding of ITIL processes.
- Excellent communication and interpersonal skills, with proven ability to collaborate and mentor.
- Knowledge of tools and platforms such as Fortinet, Cisco, HYCU, Titus, Liquidware, Ivanti, Red Hat, Tanium, Netbox, Carbon Black, and Elastic monitoring products.
- Experience with containerisation and orchestration (Docker, Kubernetes, OpenShift).

Highly regarded

- Previous experience with Minerva systems or within Defence ICT environments.
- Ability to work in highly regulated, secure environments with strong problem-solving skills.

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