Technical Lead

16 hours ago

Canberra, Australia Defence Housing Australia Full time

**Job no**: 493297
**Work type**: Full Time
**Location**: Head Office, Canberra
**Classification**: DHA Level 6

**Title**: Technical Lead

**Level**: DHA Level 6

**Location**: Canberra

**Salary range**: $93,834- $107,874 per annum plus 15.4% superannuation

**About us**

Defence Housing Australia (DHA) is a Nationally Recognised Government Business Enterprise with the primary role of providing housing and related services to Defence and their families. DHA manages one of Australia’s largest national housing portfolios of about 17,000 properties and has an opportunity for an experienced Project Manager to join the team.

**About the role**

The IT Client Services team is responsible for supporting bespoke, hybrid and cloud platforms, with new and enhanced capabilities being delivered through the Technology Refresh Program.

**About your team**

This position reports to the IT Client Services Manager within the Infrastructure Operations team. The Infrastructure Operations team sits as part of the Business Solutions and Technology Group. The IT Client Services team is responsible for the delivery of IT support services to DHA staff for hardware and software issues and requests.

**Skills you need to succeed in this role**:

- Experience in delivering positive outcomes, providing technical leadership and contributing to, and maintaining a customer service culture and the coaching of team members and their professional development.
- A strong understanding of ITSM processes and procedures and contribute to their continuous improvement.
- The ability to understand and analyse systems issues in order to facilitate and undertake root cause analysis, document outcomes and contribute to Problem Management.
- The ability to effectively assist with the prioritisation of permanent solutions based on documented root cause findings, and development of analysis documentation as part of the Perm Fix Multi-disciplinary Team (MDT).
- Proven ability to work with key IT and business stakeholders to manage and prioritise existing issues so as to determine appropriate work outputs and priorities in a business as usual and project context.
- Proven experience and history in business analysis techniques to record problems and document implementation needs within DHA’s existing development framework.
- The ability to evaluate existing processes and procedures and contribute to continuous improvement through the development of policies, procedures and guidelines.
- Well-developed oral and written communication skills, analytical and conceptual skills including demonstrated experience in managing and resolving issues in a technical environment.

For further information regarding this role please refer to the Position Description within Defence Housing Australia's online careers site.

**Order of Merit**
Any merit pools established from this merit-based process will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.

**How to apply

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