Accommodation Services Concierge

Job Category: Community Services & Development

Social Futures assists those experiencing homelessness by providing supportive and safe temporary accommodation. This is a new role working within a 24/7 residential location in Lismore that will ensure a high level of customer satisfaction, continuity of safety and security for those accessing temporary accommodation as well as assisting the program staff with administrative tasks.

To be successful, you will have the ability to work in a multidisciplinary team and understand working with people experiencing homelessness or complex needs, can work collaboratively with key stakeholders, and actively monitor the site from a front of house position.

Job Description

As an Accommodation Services Concierge, you will:

- Provide a high level of customer service to participants and visitors as the first point of contact at the site

- Monitor activities, implement emergency response protocols, and elevate incidents to the right channels and complete associated event reports

- Provide administration tasks for the centre for both the Accommodation Services team and the Community Housing team to support effective operations of the site

- Monitor access to site via use of security systems, and observe ongoing security to ensure safety for all accessing temporary accommodation

- Assist with data entry for document and record control systems including updating registers and maintaining archived files and records

We are looking for a passionate individual with a desire to make a difference. The successful candidate will have:

- Understanding of working with people with complex or high needs, or with people experiencing homelessness and managing own boundaries

- Demonstrated experience working in an administrative role with the capacity to complete tasks as directed within timeframes and reporting guidelines

- Well-developed interpersonal skills, including the ability to communicate effectively with a wide range of people and provide relevant and accurate information to stakeholders

- Demonstrated emergency or crisis response experience along with a mature, compassionate, common-sense approach to working with people with complex needs.

- Demonstrated organisational, time management and administrative skills with the ability to plan, prioritise and meet deadlines

- Ability to use technology including security systems to effectively undertake a wide range of administrative functions

If you have relevant skills and experience working in the homelessness or related sector/industry and are a passionate individual dedicated to making positive change in the community, this is the role for you.

At Social Futures, we believe in the value of your voice, and we are dedicated to making positive changes every day. We’ve got your back in providing a supportive and inclusive workplace, one that celebrates diversity and promotes inclusion. Here, your wellbeing matters to us.

Among the benefits, we offer flexible working options, access to ongoing learning and development, generous salary packaging options, a staff well-being program, and the opportunity to bank additional days leave per year. Additionally, we prioritise safety and uphold that Social Futures isn’t just a workplace; it’s a community.

Here, we believe in inclusivity, integrity, and learning. Why you’ll like working with us:

- Your voice will be valued and heard in our mission to support positive social change

- You’ll be part of a supportive, diverse, and inclusive environment where we celebrate individuality

- We prioritise your wellbeing, with benefits such as access to online wellbeing platform, flexible working options

We are proud to announce that we have received recognition as an accredited Great Workplace by WRK+. Our amazing team makes our workplace special.

Social Futures is a Rainbow tick accredited organisation and an equal opportunity employer and actively recruit from key communities; including Aboriginal and Torres Strait Islanders, LGBTIQSB+, people living with a disability, people with lived experience and people from culturally and linguistically diverse communities.

Working with Children and a National Police Check are mandatory requirements for all staff.

How to Apply:

A cover letter demonstrating how your skills, education and professional experience meet the requirements of the role as outlined in the position description, should be submitted with your application.

To access a position description please click apply or click here.

We ensure clear communication and a response for every applicant.

For more information about Social Futures please visit our website:

For further information, please contact Lucie White on 0438 434 160

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