Operations Manager

Our opportunity

As Operations Manager, you will provide strategic leadership, oversight, and support for facilities management operations across the portfolio.

This role ensures optimal resource management, operational compliance, and financial stewardship, while supporting the Facilities and Maintenance Managers in maintaining high standards for customer service, safety, and asset presentation.

The Operations Manager oversees performance, monitors adherence to statutory requirements, and fosters collaboration to achieve the portfolio’s objectives.

Your responsibilities will include:

Strategic Oversight and Resource Management

- Partner with the Facilities Manager to establish and implement operational goals that align with asset performance targets and customer service standards.

- Provide guidance on resource allocation and oversee resourcing across the portfolio to ensure facilities are adequately staffed and efficiently managed.

- Support the Senior Facilities Manager with strategic asset planning, lifecycle management, and operational goals.

Financial and Budgetary Management

- Lead the preparation, monitoring, and management of budgets, including Opex, Capex, maintenance, and lifecycle capex expenditures.

- Collaborate with the Senior Facilities Manager on financial forecasts and cost‑saving opportunities to ensure efficient budget management.

- Review and provide regular reporting on financial performance, ensuring all expenditures align with strategic asset plans.

Contract and Vendor Management

- Oversee administration of service contracts and vendor relationships to ensure service level compliance and quality standards.

- Work closely with the Senior Facilities Manager to evaluate contractor performance and resolve any service issues promptly.

- Assist in the negotiation of contracts and management of service agreements to support maintenance and capex requirements.

Safety, Compliance, and Risk Management

- Ensure that facilities adhere to all statutory, safety, and environmental standards, working in conjunction with the Senior Facilities Manager to manage any risks.

- Implement and monitor compliance initiatives, including annual Fire Safety Compliance certification and statutory maintenance requirements.

- Support emergency response readiness, ensuring staff availability and readiness to handle 24/7 on‑call, weekend, and after‑hours needs as required.

- Champion Mirvac’s values by promoting a high‑performance, collaborative, and safety‑focused culture.

Project and Asset Management Support

- Assist with the development and execution of maintenance projects, capex programs, and asset improvement initiatives to enhance asset value and functionality.

- Coordinate closely with the PMO Team and/or the Senior Facilities Manager to ensure timely and compliant delivery of projects and maintenance works.

- Prepare and/or review scope of works for capex projects, ensuring alignment with operational standards and budget requirements.

Customer Service and Stakeholder Engagement

- Foster strong relationships with stakeholders (internal and external) to ensure customer satisfaction and address inquiries promptly.

- Collaborate with the Senior Facilities Manager to address service interruptions, maintain open lines of communication, and ensure exceptional customer outcomes.

- Champion customer service initiatives and support the Senior Facilities Manager in enhancing customer experience.

Leadership and Team Development

- Provide strong leadership to the facilities management team, supporting the Senior Facilities Manager in cultivating a collaborative, high‑performance culture. Mentor team members to develop their technical, problem‑solving, and leadership skills, promoting accountability and professional growth.

- Identify training needs within the team and implement relevant training programs to enhance team competencies in areas such as safety protocols, compliance, maintenance best practices, and customer service standards. Ensure team members stay up‑to‑date with industry regulations and organisational policies.

- Conduct regular performance reviews, providing constructive feedback and setting clear performance goals. Work with the Senior Facilities Manager to create individualised development plans for team members, supporting career advancement and skill enhancement.

- Foster a positive work environment that promotes engagement, open communication, and collaboration.

- Organise team‑building activities and recognise outstanding performance, aiming to improve team morale and retention rates.

- Support succession planning initiatives by identifying high‑potential team members and facilitating their readiness for advancement through targeted training and mentorship.

- Participate in project working groups, contributing to initiatives that drive improvements and efficiencies across the portfolio.

Your point of difference

- 7+ years of demonstrated experience in operations/facilities and/or property management.

- Financial – property costing and analysis.

- Experience managing a team of senior property/operations professionals.

- Delivery of initiatives across a portfolio of assets.

- Engineering Certificate, Diploma or equivalent in building services desirable.

- Competent computer skills in relevant systems and applications.

- Well‑developed administration verbal and written communication skills.

- Ability to work autonomously, use initiative and meet deadlines.

- Demonstrates sound judgement under pressure, capable of taking charge and acting confidently in emergency situations.

- Understanding of outgoings recovery, expenditure impacts and a demonstrated competency in numeracy and analytical skills.

- Demonstrated people‑oriented and effective leadership in a team environment and customer service qualities.

- Project management skills.

All of these attributes are preferred, if you think you may be the right fit for the role please still apply.

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