▷ Urgent Search: Customer Support Representative

Build something great with hipages Group

Join us in shaping the future of hipages Group. We’re transforming from marketplace to SaaS, creating fresh opportunities for growth, learning and tech innovation. Our vision is to be the most trusted partner in the trade industry – and we need bold, curious minds to get us there.

We’ve recently been named #1 on the 2025 Top 101 Employers for Women list (Work180) and recognised for our inclusive, people-first culture. You’ll enjoy wellbeing-focused benefits, a refreshed reward and recognition program, and a flexible hybrid work model that works with real life.

If you’re looking to do meaningful work, grow fast, and have fun along the way, you’re in the right place.

We’re hipages - Australia’s #1 digital platform connecting homeowners with trusted tradies. As an ASX-listed tech company, we're on a mission to transform the trade industry and improve lives.

With teams across Australia, New Zealand, the Philippines and Vietnam, we work as one team with a shared purpose.

We’re proud to be a certified Great Place to Work and WORK180’s #1 Employer for Women. At hipages, you’ll find real impact, career growth and a workplace where everyone belongs.

About the role:

As Customer Support Representatives, we play a vital role in enabling tradies to succeed. We leverage our extensive customer service experience to assist our tradies in navigating our products, expanding their businesses, and building trust with their customers. Collaborating closely with our internal teams, we provide product feedback that influences how hipages evolves to meet the needs of tradies. Our expertise across all aspects of hipages makes us the go‑to contact for other teams within the business.

Why join our support team?

- 💻 Hybrid working model - 50% work from home

- 🍾 Competitive salary, benefits and perks

- 🪴 In‑house Talent Development team to support your personal and career growth

- 🥇 One team culture with our teams in Australia, New Zealand, the Philippines and Vietnam.

How you will add value:

- Provide exceptional customer service.

- Serve as the main point of contact for inbound, outbound and escalated calls.

- Respond promptly to call‑backs, emails, social media, online reviews and chats with comprehensive solutions within service level agreements.

- Address customer complaints with a focus on first‑contact resolution.

- Collaborate with other departments to exceed client expectations.

- Proactively identify client needs to build and strengthen relationships.

- Support internal teams.

- Develop in‑depth product knowledge across multiple suites.

- Maintain reliability and punctuality as a crucial member of a small, dedicated team.

About you:

- Strong written and verbal communication skills, maintaining composure under pressure.

- Proven ability to think critically and solve problems quickly in a dynamic setting.

- Must possess conflict resolution skills.

- Demonstrates high emotional intelligence and resilience.

- Proactively anticipates client needs to provide excellent customer support.

Life at hipages:

We’re more than just a workplace - we’re a place where you can be yourself, do great work and grow your career. Recognised as a Great Place to Work, our inclusive, supportive culture helps people thrive.

You’ll use the best tools and tech, with real impact on our products and customers. We invest in your development and lead with coaching, not micromanagement – it’s why 85% of our team say their leader is great.

And there’s more:

- Diverse, collaborative teams that love solving problems

- Agile squads, hackathons, off‑sites and roadshows

- Extra leave for birthdays, volunteering, and more

- Healthy snacks, continental breakfast and fresh fruit

- Sydney CBD office near Town Hall and Gadigal Stations

- Tailored growth support, mentoring and stretch projects

- A vibrant social scene - we work hard and have fun doing it

At hipages, innovation and collaboration thrive in diverse and inclusive teams. We don’t expect you to know everything - we care more about who you are as a person, a team member, and a leader.

We’re proud to be endorsed by WORK180 for supporting women’s careers and we value diversity across culture, age, gender identity and sexual orientation.

Research shows that men often apply when they meet just 60% of the criteria, while women and minority groups wait until they tick every box. If you think you’d be a great fit - even if you don’t meet every requirement- we’d love to hear from you.

We’re also a Circle Back Initiative Employer, which means we commit to responding to every applicant.

#LI-DS1 #LI-Hybrid

Create a Job Alert

Interested in building your career at hipages Group? Get future opportunities sent straight to your email.

Be part of an award‑winning, purpose‑driven culture

- - Top 3 Best Places to Work (2021–2023)

- - We live our values and lead with kindness and authenticity

- - Every voice is heard and every role makes an impact

- - Everyone has the opportunity to shape strategy and drive change

Do meaningful work in a market‑leading brand

- - ANZ’s #1 platform connecting homeowners with trusted tradies

- - Clear vision and strategy to scale from marketplace to SaaS

- - Your work makes real impact for tradies, homeowners and the team

- - Supporting local businesses, backing minority‑owned suppliers, and making socially conscious choices that benefit our communities and environment

Thrive with our standout benefits

- - Competitive compensation packages that recognise your value

- - Flexible hybrid work model that supports real life

- - 14 weeks paid parental leave, plus wellbeing perks that look after the whole you

- - Refreshed Reward & Recognition program to celebrate every win

- - A vibrant workplace with in‑office perks to enhance your day

- - Year‑round events that celebrate diversity and build connection

Grow your career with us

- - Dedicated in‑house Talent Development team

- - Personalised development plans and regular feedback

- - Strong leadership development to support your next step

- - Opportunities to lead, innovate and shape the future

A workplace where everyone belongs and thrives

- - Proudly certified as one of Australia’s best places to work

- - #1 2025 Top 101 Employers for Women (Work180)

- - With a 45/55 gender balance, 50/50 gender split at board level, including a female Chair

- - Diverse and inclusive teams across cultures, identities, and backgrounds

The Circle Back Initiative

At hipages Group, we believe that people are our most important asset. We're proud to be part of the Circle Back Initiative, meaning we respond to every applicant. This initiative is just one of the ways we guarantee a great experience with us right from the start. But don't take our word for it - check out our team and home on our social channels and see for yourself

Our external referral program means that even if you’re not a hipages employee, you can still earn big We offer a generous referral bonus of $1,500 for successful referrals (completing a minimum for 30 days employment with hipages Group) which can be split between:

- Credit towards a hipages or Builderscrack tradie

- A donation from hipages to a deductible gift recipient registered charity on your behalf

- A gift card

- A combination of all three

Whether, you worked with them, studied with them or only met them five minutes ago – if you think they’d be a great fit for our team we want to hear from you

#J-18808-Ljbffr