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Account Director
4 weeks ago
blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 6th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.
We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents and differences.
Due to continuous growth, we are looking for an exceptional Senior Account Director to join our team in Melbourne.
The Senior Account Director is accountable for managing the commercial relationship between blueAPACHE and a dedicated portfolio of customers.
Responsibilities
1. Develop trusted relationships with a portfolio of our customers.
2. Acquire a thorough understanding of key customer needs and stakeholder management.
3. Expand relationships with existing customers by proposing solutions that meet their business objectives.
4. Ensure the correct products and services are delivered to customers in a timely manner.
5. Identify new opportunities and address risks or potential improvements, resulting in increased sales, revenue, growth within accounts, and ongoing customer retention and satisfaction.
6. Manage your own P&L and run your Account Portfolio as a small business unit.
Requirements
- Proven experience as a trusted Senior Account Executive/Director.
- Experience in sales and providing solutions based on customer needs.
- Strong communication and interpersonal skills with the ability to build relationships with customers.
- Problem-solving and negotiation skills.
- Excellent organisational skills.
- A minimum of 5 years of Account Management or B2B experience.
- Experience in the MSP IT industry or related roles.
- Strong business skills, including running meetings, business writing, and verbal communication.
- Process-driven approach to managing the sales cycle and CRM.
- Ability to work in a fast-paced, adaptive environment.
We offer:
- Options for virtual interviews.
- An environment where you can make a real difference and develop your career.
- Regular social events and a vibrant culture – work with a team of experts.
- Ongoing training and paid certifications.
- Quality hardware and a laptop provided.
- Employee referral programs – refer a friend and get paid
Please note, all offers of employment at blueAPACHE are subject to Police Clearance Checks.
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