Claims Manager

3 weeks ago

Whyalla, Australia Terri Scheer Full time

Take the next step. Be part of something bigger at Suncorp.

Make a real impact, one claim at a time.

Are you someone who thrives on helping others and navigating complex situations with empathy and confidence? At Suncorp Group, we’re looking for passionate professionals to join our Terri Scheer Claims team – one of Australia’s leading providers of landlord insurance. This is a 12-month contract opportunity starting Monday, 27th October, offering you the chance to step into a meaningful role where you’ll support customers through some of their most challenging moments.

Why This Role Matters

As a Claims Manager, you’ll be the first point of contact for landlords navigating property damage, tenant issues, or financial loss. You’ll support them through every stage of their claim – ensuring the process is smooth, fair, and handled with care.

What You’ll Be Doing

- Manage claims end-to-end – Own a portfolio, providing clear, timely updates and outcomes.
- Deliver exceptional service – Be the calm, trusted advisor during stressful times.
- Collaborate across teams – Work with assessors, trades, internal departments, and external partners for the best outcomes.
- Apply sound judgement – Balance policies, procedures, and empathy.
- Drive improvements – Share ideas and feedback to enhance processes.

What You’ll Bring

- Empathy & compassion – A genuine care for customers.
- Strong communication skills – Clear, professional, and confident.
- Integrity & accountability – Always doing the right thing.
- Digital confidence – Comfortable using systems and tools.
- Time management – Juggling priorities with ease.
- Resilience & flexibility – Thriving in a changing environment.

Why You’ll Love Working at Suncorp

When you join Suncorp, you’re not just taking on a job — you’re building a career with a company that values your growth, well-being, and success.

- Salary: $79,500 (inclusive of 12% super)
- Leave benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
- Hybrid working: Flexible mix of office and home.
- Work-life balance: Support to thrive personally and professionally.
- Staff discounts: Exclusive offers on Suncorp Insurance Brands (AAMI, Shannons, Apia & more) plus 400+ retailers.
- Reward & recognition programs: Celebrating your achievements.
- Career development: Ongoing training, growth opportunities, and support.
- Reputable employer: A trusted, inclusive, and diverse organisation.

For over 100 years, Suncorp has helped people protect what matters most. We’re building a better, more sustainable future where diversity is celebrated, and every voice is valued.

If you’re seeking a role with purpose, people, and potential – this could be your next move.

Applications close: 16 Oct 2025 AUS Eastern Daylight Time

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