BE PART OF HISTORY, as a Sales Associate

4 weeks ago

Sydney, New South Wales, Australia Richemont Full time
Overview

Sydney, NSW, AU

Permanent

The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women's bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering.

For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences. Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women.

Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.

We take pride in receiving B Corp certification. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.

That's why we are building teams who are committed to our mission. We want to share this approach within the company and with our community at large.

BE PART OF HISTORY Embrace the free-spirited femininity of Chloé in our new Sydney boutique We're seeking a Sales Associate to embody our brand and create a truly exceptional shopping destination.

How you will make an impact

A Chloé Sales Associate is an ambassador of the Maison, who actively welcomes every guest into the Chloé family. Your role is to act as a trusted advisor and a reliable team player that thrives to provide the most seamless client experience whilst delivering sales productivity.

Responsibilities

- Client Relationship Management:

- Cultivate and maintain strong, lasting relationships with Chloé clients through personalised service and proactive communication.

- Utilise CRM tools and strategies to identify, engage, and retain high-potential clients, driving sales and achieving targets.

- Proactively manage client appointments and follow up on inquiries to ensure exceptional customer satisfaction.

- Serve as a brand ambassador, demonstrating expert knowledge of Chloé products and services across all channels.

- Drive sales by mastering omnichannel tools and providing seamless customer experiences.

- Actively participate in training and commercial activities, supporting the team in achieving boutique and individual goals.

- Operational Excellence:

- Maintain a luxurious and inviting store environment, adhering to visual merchandising standards and brand guidelines.

- Ensure efficient after-sales processes, proactively addressing client concerns and resolving issues promptly.

- Support the management team in daily operations, including inventory management, loss prevention, and compliance with Richemont policies.

Qualifications

- An experienced Sales Associate / Stylist with a proven track record in luxury retail.

- A strong team player with excellent communication and interpersonal skills.

- A results-oriented individual with a passion for exceeding targets.

- Deep understanding of CRM strategies and clienteling techniques.

- An individual committed to providing exceptional customer service and building lasting relationships.

- Strong operational skills and attention to detail.

Culture and opportunities

HOW DO WE KEEP YOU SMILING?

As a significant member of the Chloé community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

Your journey with us

- Initial screening call with Richemont Talent Team

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