Case Manager

time left to apply End Date: August 29, 2025 (18 days left to apply)

job requisition id JR104734

- Location: Artarmon and Outreach support to Northern Sydney and Northern Beaches
- Salary: $72K + Super + Salary packaging benefits
- Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we're building hope and possibility for all. Find out moreabout us andour purpose .

The AOD Continuing Coordinated Care Program supports individuals aged 18 and over who have substance use disorders and complex needs, aiming to reduce drug and alcohol use and improve overall social functioning.

The Case Manager plays a vital role in delivering person-centred, trauma-informed, and strengths-based case management to help consumers access and stay engaged with clinical supports and AOD treatment services. The role also focuses on supporting individuals to achieve their recovery goals, develop life skills, sustain housing, and build meaningful personal and community connections.

Your key responsibilities will be to:

- Respond to referrals from internal and external services, conduct assessments to determine suitability for support
- Deliver person-centred, trauma-informed case management tailored to the needs of individuals with complex substance use issues
- Assist consumers in accessing and maintaining connection with AOD treatment and support services
- Build and maintain strong, respectful relationships with consumers, families, carers, and other service providers
- Actively participate in internal meetings and external community or service networks and share knowledge of local services, referral pathways, and best practices with team members
- Prepare reports, referral letters, and goal plans, ensuring all administrative tasks are completed accurately and on time.
- Ensure compliance with case file and data entry standards, contributing to high-quality service delivery
- Provide coverage and support as needed, including cross-team collaboration and relief duties
- Contribute to the development and implementation of service improvements and program outcomes reporting

Requirements for Success

- Bachelors' degree with 2 years of experience or Diploma in community services with extensive experience in the AOD and/or mental health sector
- Demonstrated ability to manage a caseload of Consumers with complex needs and deliver specialised or therapeutic interventions
- Proven capacity to provide trauma-informed, person-centred support that promotes recovery and wellbeing
- Strong written and verbal communication skills, with well-developed administrative capabilities to manage documentation and reporting requirements.
- An understanding of combined lived experience and professional development about factors that support recovery and a proven ability to use this to positively support others on their recovery journey

Before starting work with us, you will need to undertake a national police history check, qualifications, referee checks, and WWCC.

- Rewarding work – every day you know you're making a real difference
- Not-for-profit salary packaging, reducing your tax (details via AccessPay)
- Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at deadlycareers@missionaustralia.com.au

How to apply

Click 'Apply' and send your application today

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you

About Us

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive.

Since 1859, we've been standing alongside people in need across Australia, offering real hope that has lasting impact.

Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration.

We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services.

Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more.

Mission Australia believes a person's circumstances shouldn't define their future and that given the right support, everyone can reach their full potential.

That's why we stand together with Australians in need, until they can stand for themselves.

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