Technical Infrastructure Program Mgr II, Global Network Delivery

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Global Network Delivery organization in AWS Infrastructure seeks a TiPM to support a global data center quality team. In this role you will drive best-in-class cabling quality in AWS’ APAC data centers to help us achieve the best operating, lowest cost, infrastructure in the world. You will ensure the highest quality standard is enforced and upheld and your efforts ensure we launch our data center network right-first time, on time, to enable the cloud for customers. You will establish mechanisms to inspect, track, and measure cabling projects for installation quality at multiple stages during the deployment process with both internal teams and contracted vendors. You will partner with install teams on remediation efforts and establish preventative mechanisms. You will establish metrics and drive the right quality outcomes by tracking cabling and hardware issues and breaking down problems into different categories and risk levels.

You will partner with a team of quality engineers whose responsibility is to see that all build, scaling, bricks, project cables, racks, and hardware installations are completed adhering to the correct guidelines. You should establish standard mechanisms and metrics globally by partnering with your EMEA/AMER peer. You will partner with the network design team to revise and simplify standards so they can be more easily applied and assessed real-time during install. Through your expertise, you will suggest remediations, conduct training, work in conjunction with teams to create or improve processes, and be a subject matter expert on cabling quality to ensure that issues are resolved and prevented from reoccurring. You will be a singular voice of feedback to the vendor management team for all onsite cabling vendors ensuring that external vendors meet AWS’ standards, and help enforce rectification of issues as needed.

The ideal candidate possesses strong program and project management skills, experience managing complex and large-scale technology projects (including cost, schedule and performance for portfolios, programs, or individual projects), a proven track record of developing and/or improving processes and procedures, demonstrated excellence working with matrixed teams and influencing without authority, and ability to earn trust and deliver results quickly. Successful candidates are highly responsive and communicate effectively with technical teams to collect requirements and translate those to internal stakeholders to deliver results at scale. You must possess the ability to facilitate technical whiteboard sessions to troubleshoot project implementation issues and remove barriers to project success. You adeptly manage multiple competing projects simultaneously.

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Key job responsibilities
• Verifying defects, generating punch lists, reporting and generating remediation plans, actioning all customer complaints and defects, providing recommendations based on product and vendor performance, and continuously proposing improvements to existing designs and processes in order to improve speed, quality and efficiency.
• Developing and implementing scalable, data-driven process improvements/automated solutions
• Providing timely reporting of your program’s efforts and results.
• Developing and managing quality metrics and performance by ensuring necessary reviews and actions are in-place.
• Determining and executing strategies and goals for improving quality and productivity.
• Thinking outside of the box to find creative and innovative solutions to reduce costs while maintaining or improving quality, reliability, or maintainability.
• Analyzing trends and implementing preventative mechanism to prevent defects from recurring.
• Conducting training sessions with delivery teams to ensure deployments comply with design standards and best practices.
• Traveling 20-30% to review projects and coordinate with onsite personnel and contractors at AWS' Data Centers.

A day in the life
Amazon Web Services (AWS) is a highly innovative company that collaborates across disciplines to produce new technology that changes our world. This is a new, fast-growing team that is rethinking the design for the critical arteries that connect the various pieces of hardware inside AWS’ data centers.

As a member of this team, you will work directly with engineers and managers across the company to develop structured cabling and installation standards. You will also be charged with visiting our data centers and ensuring that we are following these standards while also collecting lessons learned so we are continually improving.

About the team
As part of AWS Infrastructure, we our organization prepares for, plans, and builds the data centers that comprise the AWS cloud. This team drives continuous improvement of AWS Data Centers to provide more efficient and reliable infrastructure to customers.- 3+ years of technical infrastructure management experience
- Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
- Experience with varying scenarios of infrastructure builds- 3+ years of data center engineering or operations experience
- Experience influencing at all levels within an organization, particularly at the executive level
- Master’s degree in business or similar advanced professional degree
- BICSI RCDD and/or DCDC certification, or familiar with either ISO9001 / ISO11801, TIA568C, TIA942 and/or ANSI/BICSI 002-2014 and Quality Assurance Certifications (CQA/CQE)

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.