▷ (17/9/2025) Customer Service Advisor - Charlestown Square

3 days ago

Newcastle, Australia Westpac Group Full time

Customer Service Advisor - Charlestown Square

Charlestown, NSW, Australia

Overview

Create your best future and join St George as a Customer Service Advisor at our Charlestown Square Shopping Centre branch.

Responsibilities

- Permanent full-time opportunity available at St George’s Charlestown Square branch

- Get things happening for our customers – and your career

- Empower our customers to make the most of their money

- Welcome customers to St George and engage in conversations to uncover their needs and provide tailored banking solutions, in person and over the phone

- Utilise product knowledge to assist customers in achieving their financial goals and refer to specialised Banking teams when necessary

- This is a full-time, branch-based role with hours across Monday to Friday

What do I need?

- Customer service and sales experience, ideally in a customer-facing / phone-based role with experience of working to targets

- Resilience, with the ability to remain calm and composed whilst managing challenging situations

- Comfortable working towards sales / referral targets and calling customers over the phone

- Numerical capability, ideally with proficiency in cash handling and counting, with the ability to complete financial transactions accurately

- An energetic personality with a genuine passion for helping people

- The will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. Your vibrant personality, eagerness to learn and commitment to delivering exceptional customer service are key to excel in this role. At St George, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services, and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us

Benefits

- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates

- A variety of leave options including Culture, Lifestyle and Wellbeing leave

- Tailored learning and development opportunities to help you grow your career within the bank

- Opportunities to participate in community volunteering initiatives

Create your future today. To get started, simply click on the APPLY or APPLY NOW button.

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and the neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.

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