▷ (Urgent Search) Customer Solutions Specialist

4 weeks ago

City Of Joondalup, Australia Probe Asia Pacific Pty Ltd Full time

Customer Solutions Specialist page is loaded

Customer Solutions Specialist

Apply locations Joondalup WA Australia posted on Posted Yesterday time left to apply End Date: August 30, 2025 (27 days left to apply) job requisition id JR12398

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

At Probe CX, expect to think differently, challenge the norm and find your purpose.

About the Role

As a Customer Service Specialist, you will partner with Western Australia’s largest electricity generator and retailer of gas and electricity, providing assistance during various customer scenarios. Your expertise will be crucial in efficiently managing the disconnection and reconnection of electricity services, handling inquiries related to new connections, solar solutions, and billing concerns, as well as overseeing processes such as payment plans, direct debits, and meter readings.

What You'll Be Doing

- Handle inbound and outbound contacts (as required) within the required time frame

- Arrange payment plans

- Manage customer direct debits

- Meet required standards of quality

- Meet attendance requirements in line with contract and company policies

- Others KPI’s as required

Role Details:

- Monday to Friday 7:00 am to 7:00 pm Rotating Roster

- No weekends or public holidays

- Multiple casual and full time opportunities.

- Must be available for 3 weeks of full-time paid training to set you up for success (Monday to Friday 8am to 4:45pm)

- Location: Davidson Terrace Joondalup WA

- Australian Based Role

AboutYou

Whether you're new to contact centres or bringing customer service experience from another industry, we value your unique perspective. You’re someone who builds genuine rapport over the phone, handles complex queries with care, and always puts the customer first. You’re tech-savvy, an active listener, and confident multitasking between systems — even under pressure.

To Be Successful in This Role, You Will

- Build trust and deliver excellent service over the phone

- Navigate complex inquiries while staying compliant

- Effectively handle and resolve complex enquiries

- Show resilience and flexibility in every customer interaction

- Use multiple systems confidently while actively listening

- Complete a National Police Clearance

- Have full work rights to work within Australia for at least 12 months

What We Can Offer You

- Diverse and inclusive work environment, where our collective strengths empower us.

- Unlimited access to a trusted mental health and wellbeing platform.

- Growth of your professional toolkit in a role that sets you up for future opportunities

- Join a multi-award-winning customer experience organization with a legacy spanning over 40 successful years.

About Us

Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.

#J-18808-Ljbffr

  • High Salary Customer Solutions Specialist

    4 weeks ago

    City Of Joondalup, Australia Probe Asia Pacific Pty Ltd Full time

    Customer Solutions Specialist page is loadedCustomer Solutions SpecialistApply locations Joondalup WA Australia posted on Posted Yesterday time left to apply End Date: August 30, 2025 (27 days left to apply) job requisition id JR12398At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a...

  • (Urgent Search) Customer Service Specialist

    1 week ago

    City of Brisbane, Australia Metso Corporation Full time

    Customer Service Specialist Primary Location: Eagle Farm, Brisbane, QLD, AU Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of...

  • ▷ Urgent Search: Customer Service Specialist

    3 weeks ago

    City of Brisbane, Australia Metso Corporation Full time

    Overview We are seeking a Customer Service Specialist to join our Brisbane team. In this role, you’ll be at the heart of customer operations, supporting projects, processing orders, and ensuring seamless service delivery. This is an exciting opportunity to build a long-term career in the mining technology industry while developing in-demand skills in...

  • Paid Search Executive

    2 weeks ago

    City of Melbourne, Australia JobHoller Full time

    PPC Executive - 1+ years' experience in paid search - paid social skills are beneficial - Hybrid role - Offices based in East Melbourne - Up to $80K+ - Great growth and development opportunities For more information or a more personalised application please email shannon.harrison@searchability.com.au WHO ARE WE? As one of the more seasoned agencies in...

  • ▷ [Urgent] Onboarding Specialist

    4 weeks ago

    City of Brisbane, Australia RBC Business Solutions Pty Ltd Full time

    Are you ready to make an impact in the world of IT & Automation? Do you thrive in a fast-paced, customer-focused environment where every day brings a new challenge? If so, we want YOU on our team! As an Onboarding Specialist, you’ll be the guiding force behind seamless customer transitions, ensuring they get the most out of their cutting-edge solutions....

  • Inclusive Employment Specialist

    4 days ago

    City Of Cockburn, Australia ORS Group Full time

    High-performing Employment Consultants wanted! Make a lasting impact working as an Inclusive Employment Specialist within the new Inclusive Employment Australia contract. Shape the future of Inclusive Employment in Australia ORS is proud to launch our brand-new Inclusive Employment Australia – Mental Health Specialist division. We are seeking...

  • Search Ads 360 Lead, Google Customer Solutions

    2 weeks ago

    Council of the City of Sydney, Australia Google Inc. Full time

    Overview Search Ads 360 Lead, Google Customer Solutions – Sydney, NSW, Australia. At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people. We welcome Indigenous applicants. Responsibilities - Meet...

  • Product Specialist

    2 weeks ago

    Council of the City of Sydney, Australia Device Technologies Australia Pty Ltd. Full time

    Product Specialist - Surgical Specialty Solutions Since 1992, Device Technologies has been dedicated to improving patients’ lives through leading edge technology and services, supplying hospitals and healthcare professionals with high-calibre medical solutions from around the world.Over 30 years, Device Technologies has developed a reputation for the...

  • Customer Solutions Specialist

    2 weeks ago

    Ipswich City, Australia Probe Asia Pacific Pty Ltd Full time

    Customer Solutions Specialist page is loaded Customer Solutions Specialist Apply locations Springfield QLD Australia posted on Posted Today time left to apply End Date: September 30, 2025 (30+ days left to apply) job requisition id JR12527 At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard...

  • [Urgent Search] Sales Assistant

    3 weeks ago

    City Of Joondalup, Australia Ghanda Clothing Full time

    Overview We’re on the hunt for the next round of recruits to join the Ghanda Gang. Join the fun and enjoy: - Unlimited clothing discount for you and your direct family - Employee engagement initiatives such as team training nights, quarterly feedback surveys, state-of-the-art learning tools, and peer-nominated award programmes - Unparalleled career...