(15h Left) Seasonal Lifeguard

About Aligned Leisure

Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond’s health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 52 leisure centres, community stadiums, pools, gyms, theatres and other facilities throughout Victoria and New South Wales.

At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.

We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you.

Job Description

POSITION PURPOSE:

The Lifeguard will supervise all staff and customers within the aquatic environment. They are responsible for the safety and experience of all customers.

The Lifeguard will be engaging and personable, providing clear direction to all customers to ensure the aquatic environment is operating safely and that customers are behaving to acceptable standards. They will have the highest levels of awareness to pre-empt any potential issues that may arise. They will take pride in supervising such important community assets and ensure they are presented immaculately and maintained to the highest standards at all times. They will monitor water quality and liaise with the Duty Captain to maintain these high standards.

This position will work relentlessly to implement the Aligned Leisure purpose of connecting to thrive and win, values of AWARE, DISCIPLINED, RELENTLESS and UNITED, and associated behaviours throughout the entire team.

KEY RESPONSIBILITIES:

Aquatic supervision

Regularly perform supervisory circuits to ensure constant supervision of the aquatic environment and customers.

Perform duties in line with procedures and training.

Monitor aquatic customer numbers to ensure supervisory ratios are maintained at all times.

Perform aquatic rescues as required.

Administer first aid to customers as required.

Ensure accurate recording and reporting of all accidents, incidents and customer feedback.

Operate any equipment in line with training and procedures.

Encourage fun aquatic play, especially amongst children and families.

Ensure customers are well informed, including lane and program signage.

Welcome and educate new participants so they feel comfortable in the aquatic environment.

Ensure that the facility is set up for programs, liaising with user groups and other staff as required.

Health and safety of all staff and customers

Identify potential risks to safety and take steps to reduce those risks.

Implement and monitor compliance to policies and procedures.

Discuss health and safety with other staff, on every shift.

Oversee the evacuation of the aquatic environment in accordance with procedures as required.

Act as the Area Warden for the aquatic area.

Risk assess work instructions to identify any hazards and act to rectify any identified risks.

Ensure the dissemination of OHS, Risk and Environment information to any staff working in the aquatic area relevant to their roles and responsibilities.

Pool plant, equipment and presentation

Conduct pool water quality tests as per procedures or directed by the Duty Captain.

Liaise with the Duty Captain on all maintenance and pool plant matters.

Take responsibility for all aquatic equipment, ensuring its safe use and storage.

Ensure the highest levels of cleanliness and presentation at all times.

Ensure loose rubbish is constantly cleared from the aquatic area.

Ensure pool deck, change rooms and plant are, at shift conclusion, left in a hygienic manner.

Undertake aquatic cleaning duties as required.

Ensure all reports, checklists and procedures are completed and signed off by the Duty Captain.

Outstanding service delivery to all customers and stakeholders

Aligned Leisure will be renowned for delivering outstanding service and providing memorable experiences for our customers. This role will be relentless in identifying these opportunities and will always ask “How would I want a member of my family treated in this situation?”

All Aligned Leisure staff will understand and deliver on our customer charter and service promise.

The Lifeguard may from time to time be required to undertake other tasks as directed by the Head of Facilities & Safety, Lifeguard or Duty Captain. This position must also be available to work throughout the summer aquatic season

Desired Skills and Experience

Essential Qualifications and Experience:

Previous experience in customer service (preferred)

The position will be subject to relevant pre-employment checks such as a Police Check and must maintain a current Working with Children Check

The successful applicant must hold or be willing to attain Pool Lifeguard, First Aid and CPR qualifications

Personal Attributes:

Focused on the customer

Understands/enjoys the leisure industry and motivated to serve Aligned Leisure

High level of awareness to pre-empt issues and risks

Disciplined to focus on aquatic supervision and customer safety

Relentless in their approach to delivering exceptional service

Engaging and outgoing

High level communication and consultation skills

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