Guardian Centre Agent

3 weeks ago

Melbourne, Victoria, Australia Seeing Machines Full time
Seeing Machines has developed the world's most advanced human data-driven technology which enhances transport safety by dramatically reducing fatal accidents every day. We're on a mission to achieve zero transport fatalities.

With at least 2 million cars on the road using our state-of-the-art operator monitoring technology developed by the passionate team at Seeing Machines, we provide real-time protection from distraction and drowsiness-related driving events.

About the Role

Are you someone who enjoys working independently, staying focused, and getting the job done? As a Guardian Centre Agent, you'll play a key role in keeping roads safer by reviewing and classifying driver events like fatigue and distraction. This role is perfect for someone who likes structure, enjoys problem-solving, and prefers a no-fuss work environment where you can simply focus on the task at hand.

You'll be part of a supportive team, working in a high-tech, fast-paced environment at our Guardian Centre in Melbourne. We'll provide clear guidelines, full training, and a workplace where reliability and accuracy matter—so if you like knowing exactly what's expected and delivering great work, this could be the job for you

What You'll Be Doing

- Review and classify driver events (fatigue, distraction, and field of view).
- Follow clear guidelines to make accurate decisions.
- Log all information correctly to ensure a smooth process.
- Make fatigue intervention calls when needed, following a set procedure.
- Work independently—this is a role for someone who's happy getting on with the job without needing constant supervision.

What We're Looking For

- A keen eye for detail—you'll be assessing and classifying events accurately.
- Confidence with technology—you'll be using different systems and tools.
- Self-motivation—if you like knowing what needs to be done and just cracking on, this is for you.
- Someone who thrives in a structured role—if you enjoy routine and clear expectations, you'll fit right in.
- Previous experience in a contact centre, monitoring role, or quality control is a bonus but not required—we'll train you

What to Expect

- 24/7 rotating shifts (including some nights and weekends).
- Shifts between 8-12 hours to fit operational needs.
- On-site role in Melbourne (Collins St)—sorry, no remote work.
- A supportive and friendly team, but a job where you can focus without unnecessary distractions.

Why You'll Love It Here

- Straightforward work with a clear purpose—keeping roads safer
- Supportive team and full training provided.
- No micromanagement—just do your job well, and you're golden.
- Plenty of career growth opportunities if you're keen to progress.

Why Join Us?

At Seeing Machines, our cutting-edge technology in the field of artificial intelligence and computer vision directly contributes to transport safety and reducing accidents on our roads, rail and in the skies. If you have the experience and ambition to help us achieve our growth objectives, we want to hear from you

Seeing Machines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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