Housekeeping Attendant

Overview

Always living in the moment, Crystalbrook Riley is a five-star hotel in Cairns, where luxury meets stunning elegance. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Role Purpose:

With ambition and creative flair, we are proud to offer premium service and an exceptional experience to all of our guests and visitors. Our venues all have a distinct vision and demonstrable values including sustainability, innovation and importantly, a unique personality.

We are seeking individuals who take pride in their work enjoy working autonomously and can be held accountable; the role will report into our Executive Housekeeper and work alongside a passionate and supportive team of housekeepers, room attendants, public area cleaners and team leaders.

Responsibilities

Qualifications

Skills and experience:

- Experience and knowledge of housekeeping operations is great - however we love to train those with a passion for our industry.
- Excellentorganizationand time management skills.
- Strong attention to detail in cleaning and room presentation.
- Passionate in providing friendlypersonalizedcustomer service.
- The ability to work independently and as part of a team.

Benefits

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

- 50% F&B discount across all Crystalbrook restaurants and bars
- $99 room rates and a generous friends and family discount
- Enhanced parental Leave and lifestyle benefits
- A commitment to a green future through enhanced sustainability practices
- Access to our internal mobility program and team reward schemes
- Online learning and training with tailored career development pathways
- A culture of collaboration, elevating experiences and diversity
- Limitless career opportunities in a fast growing, dynamic environment
- Regular service recognition and team engagement events

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.

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