Systems Analyst 2

2 weeks ago

Canberra, Australia Unisys Full time

**What success looks like in this role**:
The Position will be a Subject Matter expert on Windows 10 Image build and operating System deployment methodologies. Hands-on experience in the creation & update / Refresh of gold images along with hardware evaluation/integration is required. Develop/update Task sequence and knowledge of various deployment methods. Proficient knowledge of software/patch deployments is required.

**_Responsibilities and Accountabilities: _**
- Deliver and lead a team in delivering Image Management services which includes creating customized Windows images from source, Windows 10/Windows 11 migration, tier 3 incident management
- Test of software packages created for distribution via SCCM 2012 R2 and SCCM 2016.
- Creation, further development and maintenance of SCCM task sequences for OS deployment
- Evaluation of new Windows 10 GPO's
- Strong understanding of VDI infra and provisioning templates
- Represent the Image Management services for the specific account and act as a single point of contact (SPOC) for the customer, internal operations, and service delivery teams
- Coordinate critical customer issues as well as new release and change implementations.
- Update and maintain operations manual and contractual reports
- Identify areas of improvement in the account, propose and oversee implementation of CSIP’s
- Approve implementation of technical documentation
- Developing and testing Windows client Operating system master images (Windows 8.1/Windows 10 etc.) from the source as per customer requirements using tools such as MDT, SCCM, Windows ADK / LANDesk / Altiris when working as an individual contributor for small to medium-sized accounts
- Test and integrate device drivers for new hardware models if working as an individual contributor for small to medium-sized accounts.
- Interact with SDM’s and clients as required to gather end-to-end requirements of the build, document them, and get signed off.
- Conduct peer review / Quality assurance for builds or changes being carried out by peers.

**You will be successful in this role if you have**:

- **NV1 Security Clearance is required **_. _**:

- **Must be an Australian Citizen**:

- Strong understanding of ITIL, specific to Change & Release management
- Ability and willingness to take direction from team Lead, SDM and Client Executives
- Ability to coach other members of team in their area of expertise
- Ability to communicate clearly with all team members and end-users
- Customer facing presentation and consulting skills
- Strong knowledge of Microsoft PowerShell

**Certifications**:

- ITIL Foundation (optional),

Certification on Configuration Manager (Optional

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

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