Helpdesk Manager

Dynamic small team
- Opportunity for Growth
- Local based in Belrose

All about the.. Company:
Dive into the world of IT support leadership where every 'ticket' is a chance to 'byte' into new challenges This dynamic and forward-thinking external managed service provider that excels in providing comprehensive IT solutions and managed services. With a client-centric approach, they are committed to delivering exceptional customer service through its dedicated helpdesk team. The company stands out in the industry for its commitment to continuous improvement, staying abreast of evolving technologies, and fostering a positive work culture. Their extensive expertise spans network connectivity, Microsoft technologies, virtualization, and remote access solutions. The company places a strong emphasis on professional growth and education, ensuring its team members are equipped with the latest knowledge to meet the diverse needs of its clients. Their success is not just about solving technical challenges but also about building lasting relationships and providing top-notch service that exceeds client expectations.

It’s all about the... Job:
As a Helpdesk Manager, the role revolves around orchestrating a seamless customer service experience for clients while leading and guiding a team of skilled professionals. This position requires a meticulous eye for detail, a commitment to meeting service level agreements (SLAs), and a proactive approach to continuous process improvement. The Helpdesk Manager is not only responsible for overseeing day-to-day ticket management but also plays a pivotal role in financial oversight, ensuring accurate billing for services rendered. Collaboration with the sales team, performance reporting, and strategic planning for network assessments are key aspects of the job. The Helpdesk Manager is also the go-to person for client communication, escalation points for complaints, and a mentor for the team. This multifaceted role requires a balance of technical expertise, managerial skills, and a dedication to providing unparalleled customer service.

It’s all about... You:
JOB ID# 2179

2179