Quality Assurance Analyst

2 weeks ago


Sydney, Australia Commonwealth Bank Full time

**QUALITY ASSURANCE ANALYST (Sydney)**

**Salary pay range**:$66,200 - $89,600**

**Maximum Term Agreement
**Do work that matters**:
The Customer Service Remediation (CSR) team at Commonwealth Bank Group is responsible for delivering a strategic program of work to remediate past issues and deliver on the commitments made in response to the Royal Commission’s recommendations. This includes the remediation of our previous licensee advisor businesses (Pathways, Financial Wisdom and Count Financial) to include on-going service fee remediation.

The Customer Service Remediation team is led by the EGM Customer Remediation and the team sits within the CSR stream Operations.

We currently have a vacancy for a Quality Assurance Analyst in the CSR Remediation Project that is available as a 9 month maximum term contract. As a QA Analyst, you will be responsible for providing quality assurance over case reviews for a major financial service provider.

**Your responsibilities**:

- Adhere to the Code of Conduct. The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.
- Checking review cases and ensuring the correct outcome has been achieved.
- Focus on good customer outcomes and treating customers fairly.
- Providing feedback to colleagues, ensuring this is delivered constructively.
- Liaising with operational staff to establish procedures and standards whilst exploring / recommending opportunities to improve processes or customer experiences through trends seen.

**We're interested in hearing from people who have**:

- Minimum 6 months Quality Assurance experience from a past Business Review setting.
- The drive to achieve performance targets and take ownership of workload through being highly organised and able to prioritise effectively.
- Strong decision-making skills with the ability to communicate rationales clearly, both verbally and in writing.
- Worked to defined performance standards and contributed to team and customer outcomes.
- Excellent analytical and letter writing skills with strong attention to detail.
- Strong risk mindset -All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.

**Your path looks like
- If you live the values and demonstrate the people capabilities, we can offer great opportunities. Whether you want to move across the organisation or up into a leadership role, the way you live the values and demonstrate the people capabilities are key. Use the capabilities required for this role as a guide to the critical skills and behaviours you need for your next move.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 04/05/2023



  • Sydney, Australia Commonwealth Bank of Australia Full time

    Analyst Quality Assurance **Don't miss out on joining this amazing passionate team!** The Chief Controls Office (CCO) is a first line of defence function that provides comprehensive and integrated risk services in support of the COO. The value proposition of the CCO is to provide skilled, practical and efficient risk management to support the COO in the...


  • Sydney, Australia Macquarie Group Limited Full time

    Do you have an inquisitive mindset with an interest in risk mitigation, continuous improvement and delivering outstanding client experience? Are you looking to join a dynamic team where you will continue learning and contribute to strategic initiatives? If so, this might be your next step. An exciting opportunity has arisen to join the BFS Credit Risk -...


  • Sydney Inner Suburbs, Australia Suncorp Group Full time

    Permanent opportunity within Business Banking - Flexible location - Brisbane, Sydney or Melbourne Welcome to a place where you can chase real progress and drive real change, and that includes your own career. Being a part of the Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own...


  • Sydney, Australia Commonwealth Bank of Australia Full time

    **Don't miss out on joining this amazing passionate team!** The Chief Controls Office (CCO) is a first line of defence function that provides comprehensive and integrated risk services in support of the COO. The value proposition of the CCO is to provide skilled, practical and efficient risk management to support the COO in the delivery of excellent...


  • Sydney, Australia Commonwealth Bank Full time

    **_Don't miss out on joining this amazing passionate team! _** The Chief Controls Office (CCO) is a first line of defence function that provides comprehensive and integrated risk services in support of the COO. The value proposition of the CCO is to provide skilled, practical and efficient risk management to support the COO in the delivery of excellent...


  • Sydney, Australia Westpac Banking Corporation Full time

    Quality Assurance Analyst Our Software Engineering HUB is located on Australia's Gold Coast - the premier lifestyle location in Australia - is only a couple of hundred metres from one of the most iconic beaches in Australia and the world, Surfers Paradise. This is an Australian first, mixing lifestyle and engineering as a unique employee value proposition...

  • Quality Assurance

    4 days ago


    Sydney, Australia Mable Full time

    **Key Accountabilities**: - Develop and manage a comprehensive quality assurance program that meets industry standards, and legislation and enhances customer satisfaction. - Design and deliver technical training modules for new hires and ongoing training for existing staff to ensure high competence in handling customer queries and issues. - Conduct regular...


  • Sydney, Australia Suncorp Group Full time

    The role will also assist in the establishment and maintenance of monitoring and supervision services program across Business Banking by using extensive knowledge of the industry operational and financial environment, together with expertise in risk management. A core component of this role includes maintaining and enhancing Suncorp’s customer...


  • Sydney, Australia NobleOak Full time

    **Closing Date**: 22/03/2024 **Job Type**: Contract **Location**: Sydney office **Job Category**: Quality Assurance This role is crucial in helping NobleOak maintain and further improve the quality of our interactions with clients and prospects. This role is responsible for reviewing all statements of advice and monitoring phone conversations to ensure...


  • North Sydney, Australia Graymont Limited Full time

    Our Role We are currently recruiting a Quality Assurance Officer to be based at any of our operational locations. Reporting directly to the Global Lead, Quality Assurance, you will be responsible for coordinating all activities associated with the implementation and maintenance of the Quality Management System including procedures and document...


  • North Sydney, Australia Kennedy Reid Full time

    12 month contract with potential for permanency - Working for a well regarded international insurer - North Sydney location with WFH flexibility **About The Company**: Our client is a global insurer with operations in 54 countries and territories with a stellar reputation in the market. They are seeking a professional to join their successful organisation...


  • Sydney, Australia Macquarie Telecom Group Full time

    **About us** We’re growing, not slowing, here at Macquarie Technology Group because we’re passionate about doing things differently. We want to challenge the industry and look for better ways of doing things. As a team, Macquarie Services are hardworking, results and success focused, and we work well together. We also take the time to celebrate our...


  • Sydney, Australia Deloitte Full time

    Job Requisition ID:  35613  Choice and flexibility on where, when and how you work​ Mentoring programs – receive support and coaching to progress your career ​ Recognition culture to celebrate milestones and discounts at hundreds of retailers  About the role Our Controls & Third Party Assurance specialist team applies core assurance...


  • Sydney, Australia Osborne Richardson Australia Full time

    **Salary**: $65,000-$75,000 + Super **Location**: NSW - Sydney **Ref**: ND/014190 **Description**: Our client is Sydney's premier artisan bakery company and they are currently seeking a talented Quality Assurance Officer to join their team on a full time basis. Reporting to the Head of Quality, this role will be responsible for the day-to-day support of...


  • North Sydney, Australia Halkin Business Partners Full time

    **Junior Quality Assurance Tester - Australia** OCR Labs is an identity verification software company that has developed world leading digital identity verification technology. We’ve built everything from the ground up and have a broad range of blue-chip customers across banking, telecommunications, government and more. We’ve perfected the technology in...


  • Sydney, Australia Davidson Group Services Full time

    **Quality Assurance Manager** **Sydney** **6 months contract role** **Primary purpose of the role** Execute contract management and quality assurance activities over General Lines Legal Panel and General Lines Claims Manager and Partners, to ensure that service delivery and performance is in line with contractual obligations and Agency expectations;...

  • Quality Assurance

    1 month ago


    Sydney, Australia Compliance and Risk Management Recruitment Full time

    Insurance - Other - Sydney - Permanent / Full Time **12th January, 2023**: We are seeking a highly motivated and detail-oriented Quality Assurance and Compliance Officer. In this role, you will be responsible for ensuring that our products and services meet all regulatory requirements and industry standards. Key responsibilities include: - Reviewing and...

  • Quality Assurance

    4 weeks ago


    Sydney, Australia TROOCOO Pty Ltd Full time

    Sydney CBD location with a salary of $70k - $90k + super - Advance your career in a high-growth technology business - Unique working environment and product offering **Our client**: This is a unique opportunity to join a high-growth technology firm that is revolutionizing the industry. Our client is seeking a QA (Quality Assurance) Officer to join their...


  • Sydney, Australia Icon Group Full time

    **Quality and Safety** **Sydney** **Full Time** **Slade Health** **Quality Assurance Associate - Slade Health** - Be Part of An Exciting Team working in a Dynamic and Supportive Work Environment - Play a key role in ensuring the compliant operation of a network of GMP Licensed compounding facilities, maintaining the overarching quality systems and...


  • Sydney Central Business District, Australia Paxus Australia Pty Ltd Full time

    Posted 24 March 2023 - SalaryNegotiable - LocationSydney CBD - Job type Contract - DisciplineIT General - ReferenceBBBH260843_1679632617 **Job description**: Our client is a government agency looking for quality assurance manager in Sydney. **Purpose of the position** Execute contract management and quality assurance activities over General Lines Legal...